End User Support Specialist (sheriff's Office)

Anoka County Information Technology End User Support Specialist

The Anoka County Information Technology department is committed to helping the County's programs and services successfully meet their business objectives while enabling innovation through technology. They accomplish this by gathering information about users' needs, identifying solutions, facilitating the implementation, support, training, and ongoing resources needed to meet those needs.

Performing work under general supervision, the End User Support Specialist evaluates, researches, implements and maintains computer hardware, peripherals, mobile devices and connected systems for Anoka County. This position is responsible for providing technical services related to systems administration and support, process analysis of technical support activities, and end user training. This position will be dedicated to supporting the Sheriff's Office business line of Anoka County. It is an in-person position that will be supporting all locations including the administration building, the jail, and any outpost locations.

This is a full-time, exempt, on site position. Interviews will take place the week of October 6, 2025, for those selected to move forward in the hiring process.

Pay and benefits include:

• Salary: $57,262 to $67,288 ($27.53 to $32.35 per hour).
• 2025 Anoka County Salary Schedule Grade 30. $57,262 to $77,292 ($27.53 to $37.16 per hour).
• 24 days of paid flexible time off and up to 12.5 paid holidays.
• Comprehensive insurance, including medical, dental, vision, flex benefits and more.
• Medical and dental clinic exclusive to employees, located at the Anoka County Government Center.
• Pension plan and other retirement investment options.
• Advancement/professional development opportunities.

Work location is at Anoka County Sheriff's Office administration building, located at 13301 Hanson Blvd NW, Andover, MN 55304. Expected work hours are Monday – Friday 8:00 a.m. – 4:30 p.m.

Job duties and responsibilities include:

• Receive referrals from help desk support and troubleshoot computer and mobile phone hardware issues.
• Apply understanding of computer software and hardware products and services to resolve problems.
• Provide professional support of personal computers or their associated networks, hardware, software, or peripherals.
• Escalate complex problems to appropriate levels or teams to achieve issue resolution.
• Utilize product information or solution database to research, troubleshoot, and deliver solutions.
• Install or upgrade software or devices, set up user profiles, or re-set passwords.
• Ensure systems and workstations are compliant with organizational policies and security standards.
• Draft and maintain documentation related to systems or workstations.
• Deploy new user workstations or accounts.
• Provide end user training.
• Provide leadership, coaching, and/or mentoring to a subordinate group as assigned.

Qualifications and requirements include:

• Requires a bachelor's degree and at least 2 years of job-related experience.
• In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis.
• Legally authorized to work in the United States without the need for current or future visa sponsorship, including F-1 STEM OPT extensions.
• Ability to work occasional after-hours/weekends.
• Ability to participate in an after-hours emergency on-call rotation.
• Preferred knowledge, skills, and abilities include a degree in Computer Science, Computer Engineering, Information Technology, or related field; experience in computer hardware, software, and network system administration; and ability to communicate technical information to non-technical audiences.

Physical demands and work conditions include a standard office environment, vision and hearing abilities, cognitive abilities, and occasional travel to other county work sites.

The selection process requires relevant education and experience, and may include pre-employment criminal/driving background checks, drug screen, DOT physical, and other qualifications checks.