Client Service Representative

Client Services Representative

Are you passionate about community support and providing exceptional service? Become a vital part of our compassionate and community-focused veterinary clinic team, as a Client Services Representative. In this role, you'll be the first point of contact for pet owners—helping schedule appointments, manage communications, and ensure a smooth experience from check-in to checkout.

Our clinics are committed to delivering high-quality veterinary care at affordable rates, with additional discounts available based on income. If you're looking for a meaningful role where you can make a difference in the lives of pets and their people, we'd love to meet you!

Job Snapshot

Pay: $18.00/hour

Benefits: Health, dental, vision insurance, 401k retirement plan and more!

• 15+ Days of Paid Time Off, Paid Holidays and Floating Holidays
• Work-life balance with no evenings, overnights or Sundays

Schedule: Full Time, 40 hours/week

• Monday through Friday (no weekends!)
• Between the hours of 7:00am - 5:00pm

Location: Golden Valley, MN would be your home site, with occasional shifts at our St. Paul-University Avenue site.

Application Requirements: Please include current resume

Job Summary: The Client Services Representative is responsible for the daily coordination and scheduling of Veterinary Center Spay/Neuter, Wellness, Dental, and Specialty surgery appointments.

Job Responsibilities

Client Services:

• Greet clients and maintain a professional and welcoming environment.
• Answer incoming phone calls and make outgoing calls to return voice messages.
• Respond to email inquiries regarding services.
• Schedule clients for services.
• Prepare and ensure proper paperwork and consent forms are completed prior to services.
• Collect payment from clients.
• Email invoices, receipts, and records as needed.
• Make reminder, follow up, and no-show calls for services.
• Escalate complex client questions and concerns as appropriate.

Communication and Culture:

• Communicate in a positive and professional manner with customers, other employees, and volunteers.
• Promote a culture of diversity, equity, and inclusion to make AHS a welcoming environment for all.

Technology:

• Accurately enter and maintain client files and required information in Evet.
• Manage and view work schedule in Makeshift.
• Clock in and out of shifts using ADP.
• Monitor AHS email and other messaging software.

Other duties as assigned.

Additional Information:

Schedule and Attendance:

• Required to be on time to scheduled shifts during operational hours which may include evenings, weekends, and holidays.
• Attend and participate in regular team meetings and one-on-one meetings with direct leader.
• May be required to work at a different site based on department needs.
• May be required to attend occasional off-site meetings and events.

Work Environment:

• Primarily desk based.
• Exposure to unpleasant odors, chemicals, and noises, including barking.