Director Of Operations

Security And Event Operations Manager

This position is responsible for assisting the Branch Manager in managing the Security and Event Operations of the Fair Park Entertainment Venues, including overseeing the event security and guest services staff and leading them to exceed expectations of service and safety for every guest, promoter, sponsor, vendor and event participant.

Essential functions of the job are denoted by an asterisk (*). Other duties may also be assigned. Please note that the essential functions may vary depending on department size, organizational structure and/or geographic location. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job. The incumbent:

1. Coordinates with the Business Services Manager in management and on-boarding of new staff members
2. Oversees the maintenance of the venue radios and the distribution of radios, scanners and ISS Devices
3. Prepares materials for event day managers and supervisors for all events
4. Represents Management Team and supervises event-day operations at all events
5. Manages event order operation, while working with EO client to ensure security needs are met and align with account security requirements
6. Serves as the Lead for EO's, smaller events and days with conflicting events within the Dallas Venues
7. Manages Guest Services and Security staff uniforms and oversees uniform inventories including distribution, supplies and requesting additional uniforms
8. Manages the sign-in process of all EO and smaller events; ensuring all staff are signed in and out properly and any augmentations are provided to the Administrative Coordinator to correct
9. Manages time processing including payroll and billing
10. Evaluates game/event data and EPI's on a monthly basis (including report cards detailing call offs, late arrivals, counseling notes, etc.)
11. Coordinates, distributes and trains game day staff
12. Stores, maintains and upkeeps equipment
13. Understands all Andy Frain Services and client policies, and procedures. Administers as needed
14. At the direction of the Branch Manager, intervenes, when necessary, in resolving personnel problems and guides counseling of Supervisors and Staff involving the Dallas Venues and other Special events
15. Works closely with the Branch Manager and the Business Services Manager to ensure the efficient, effective and compliant operations of all accounts within the operational area of the Dallas Venues
16. Proactively identifies risks to employees and company assets (buildings, equipment, etc.). Plays a central role in ensuring a safe, healthy and secure workplace
17. Must be prepared to act as the Branch Manager, as needed in their absence
18. Schedules all available staff needed when building positions for EO's and Smaller Events
19. Will be an effective member of project and recruiting teams
20. Acts as readily available resource to client(s) Staff and Supervisors, at the discretion of Dallas Branch Manager
21. Meets regularly with client(s) to proactively address security, emergency and safety matters, at the discretion of Dallas Venues
22. Submits equipment and supply written requests to Branch Manager, 45 days prior to needed equipment
23. Responds in a timely manner to all email and verbal communications
24. Carries out all responsibilities in an honest, ethical and professional manner
25. Works in conjunction with other management to ensure staffing is distributed equally among sites
26. Supports other departments or offsite locations as assigned by the Branch Manager

In accordance with applicable Andy Frain Services policies/procedures and Federal/State laws, may perform the following supervisory responsibilities: interviewing, hiring orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Supervises while working at the Dallas Venues:

• Event Managers
• Security Supervisors
• Security Officers
• Others as assigned

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.