People Operations Specialist

HR Specialist

Family First Homecare provides exceptional homecare services to children with life-long health conditions. We live by our values of telling the truth, owning the details, and raising the bar, working hard to make your job an experience that you enjoy every day. Family First gives you the support you need to do your best work and provide exceptional one-on-one care to your patients in the comfort of their homes. Join us become a part of our family and the families you care for.

Family First Homecare is seeking a thoughtful, organized, and results-driven HR Specialist to join our growing People Operations team. This role is an ideal fit for someone who takes pride in getting the details right, while also seeking ways to make things better, faster, and more user-friendly for our internal and field team members.

You'll play a key role in supporting the employee lifecycle—from onboarding to offboarding and everything in between. As a first-line HR support contact, you'll ensure employee needs are addressed with care and consistency, and that critical documentation and systems are accurate and compliant. You'll also help us build repeatable processes, modernize how we communicate with the field, and proactively recommend improvements.

You'll partner closely with another HR Specialist based in Florida, with each of you supporting defined regions. Together, you'll shape a more accessible, responsive, and people-centered HR experience across our national footprint.

What You'll Do

Onboarding & Personnel Coordination

• Partner with operations, clinical, People Operations and leadership teams to ensure a timely, compliant, and welcoming onboarding experience
• Oversee onboarding checklists and documentation; ensure all necessary files (I-9s, background checks, licensure, credentialing) are in place and audit-ready
• Contribute to the internal onboarding program for new office-based employees, helping to improve and maintain training content, checklists, and new hire touchpoints
• Own the day-to-day aspects of internal onboarding for all new hires.

Employee Support & Communication

• Serve as the Tier 1 support contact for HR and case support related to Workday, Kantime, HealthStream, benefits, policies, employment status, and more
• Respond to employment verification and subpoena requests in a timely and professional manner
• Spot patterns in inquiries and help us build clearer tools and better self-service to reduce friction across the employee journey
• Provide responsive, solutions-oriented support that reflects our values and culture

HR Systems & Reporting

• Maintain employee data in Workday, ensuring accuracy of positions, locations, supervisory orgs, and assignments
• Maintain reporting requirements to support compliance, audits, onboarding, performance review, credentialing, and separation; work with HR and leadership teams to support timely, accurate, and quality completion of process across the employee life cycle (performance reviews, onboarding requirements, renewables, terminations, etc.)
• Support Workday-related troubleshooting and partner with the HRIS Analyst to improve workflows
• Maintain systems accuracy across other platforms like KanTime, Relias, and OnTask
• Process Compensation changes, transfers, promotions, and terminations in Workday

Documentation, Training, & Process

• Support new hire and ongoing training for internal teams, including occasional travel for onsite training opportunities in branch locations
• Perform regular audits of personnel records, I-9s, and training compliance
• Help build and maintain internal guides, email templates, how-tos, and SOPs
• Collaborate on exit processes and term documentation
• Identify opportunities to streamline processes, improve how we share information, and enhance the experience of our clinical and office teams
• Support additional HR initiatives, projects, or responsibilities as needed to meet the evolving needs of the team and organization.

You'll Thrive in This Role If You…

• Bring 3+ years of HR experience (onboarding, HR admin, employee support, or HR systems preferred)
• Have or are working toward a SHRM-CP or PHR certification
• Are highly organized, detail-focused, and follow through consistently on repeatable processes, and can prioritize and balance competing priorities well
• Communicate clearly and kindly across levels, and know how to translate policies or processes in a way that makes sense to the end user
• Are driven, proactive, and always thinking about what can be improved—from checklists to onboarding emails to system setup
• Stay current on HR best practices and look for ways to modernize workflows without overcomplicating them
• Enjoy working within a consistent structure, but also value the opportunity to spot gaps and build better tools
• Are collaborative, low ego, and energized by supporting others and being part of a high-performing, mission-driven team
• Are confident navigating platforms like Workday, Excel, and tools like KanTime or Relias/HealthStream

Working Conditions/Equipment Use

• The role operates primarily in an office setting, with a standard schedule of Monday through Friday during core business hours. The ability to work flexible hours, including evenings and weekends, is essential to meet business needs. Occasional travel to client homes, Iowa and South Dakota Offices, healthcare facilities, the corporate office, and other branch locations, both in and out of state, may be required.
• Position is stressful in terms of meeting deadlines.
• It is primarily a desk job which essentially involves sitting, standing, stooping, and walking, as well as an inordinate amount of telephone communication.
• It requires minimal lifting of office records and printouts.
• Must ability to read 12 point and larger type, communicate clearly and be able to hear adequately on the telephone with no more than an amplifier.

Family First HomeCare, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status, or any other characteristic protected by federal, state, or local law. Family First HomeCare complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.