Representative, Customer Service

Analog Devices Job Opportunity

Come join Analog Devices (ADI) – a place where innovation meets impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality and remote healthcare.

ADI fosters a culture that focuses on employees through beneficial programs, aligned goals, continuous learning opportunities, and practices that create a more sustainable future.

About Analog Devices

Analog Devices, Inc. is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay ahead of what's possible.

Primary Function:

Demonstrates ability to build and maintain strong relationships with customers and colleagues.

Understands the issues that drive customer scorecards or relationship.

Educational Background:

Preferably a graduate of Industrial Engineering or any 4 years bachelor's degree course.

Experience:

Must have at least 3-years of work experience in related field, preferably in semiconductor industry.

Knowledge, skill, and abilities:

• Excellent verbal and written communication skills.
• Strong computer skills.
• Ability to work with others towards a common goal.
• Flexible and multi-tasked.
• Strong knowledge in MS Excel like creation of macro and LOOKUP functions.

Knowledge in SAP and background in semiconductor manufacturing is an advantage.

Major Duties & Responsibilities:

Provide excellent customer service and maintain excellent customer relationship. Interface and communicate with logistics, business planning, engineering, and others as required to accomplish job functions. Respond to customer requests for pricing and product lead-times in a designated region. Manage progression of all customer quotes above a stated revenue amount. Manage the backlog of the customers. Regularly interface with our manufacturing facilities in Thailand and the Philippines to discuss delivery challenges. Identify and generate useful business intelligence and report to senior staff. Recommend process improvements. Ensure that the company's commitment on environmental management, health, and safety is observed and performed. Be aware of the company's quality and environmental policies.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.