Title Service Representative II

Title Service Representative (Administrative/Customer Service)

We're thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Title Service Representative (Administrative/Customer Service) at our Hunt Valley, MD location.

The Title Service Representative (Administrative/Customer Service) is responsible for conducting effective follow-up for motor vehicle titles. This includes communication with customers, clients, motor vehicle dealers, and motor vehicle agency personnel.

Repossessions: Processes customer service requests and repossession requests. Responsible for handling calls from DMV's, dealers, and auctions.

CRM: Processes requests received through the client portal, as well as email requests. Responsible for handling incoming calls from customers, DMVs, or agents of the client.

Essential Job Duties and Responsibilities:

• Processes repossession applications and affidavits and ships applications to the DMV or Tag Agent to obtain a repossession title.
• Sends customers and dealers Release of Liens, copy of titles and contracts via Fed Ex, fax or e-mail.
• Reassigns title to new dealer and adds to dealer shipment.
• Calls to DMV's and dealers.
• Handles incoming call volumes.
• Processes reporting for client needs.
• Handles complex and escalated account issues.

Basic and Preferred Qualifications (Education and Experience):

• HS Diploma or General Education Degree (GED).
• 2-4 years' experience (administrative).
• DMV or car dealership or title experience a plus.

Minimum Job Skills, Abilities and Qualifications:

• Strong attention to detail, is dependable and follows through.
• Experience with Microsoft Excel and Microsoft Word.
• Strong work ethic.
• Previous customer service experience.
• Strong interpersonal skills and ability to work well with people throughout the organization.
• Willingness to maintain a professional appearance and provide a positive company image.
• Ability to meet expected production guidelines.

The Amynta Group (the Company) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.