Customer Service Representative With Greek - Contact Center

Customer Service Representative with Greek

The Customer Service Representative will interact with Amway Business Owners and Amway customers by addressing inquiries and resolving complaints, providing a high level of customer support on a specific product or service. In our Contact Center Department, we support 27 European markets with the help of people from all over the world, which makes us a truly multinational team.

What you'll do:

• Provides excellent customer service for Amway Business Owners to support them in building a successful Amway business
• Handles enquiries and requests of ABOs, Customers and Prospects via different communication channels in direct conversations and in writing
• Receives, documents, and responds to questions related to products, promotions, orders, invoices, payments, returns, incentives, terms and conditions (by using our knowledge management resources)
• Supports users with online platforms, receiving, documenting and reproducing incidents, and resolving them in close cooperation with Technology department
• Helps ABOs leverage our Sales and Marketing Plan (Core Plan), maximizing the utilization of online resources
• Contributes to projects in various departments outside of regular responsibilities
• Directs unresolved requests and enquiries to further support levels and to other departments
• Protects personal database and applies legal requirements in regard to personal data protection
• Generates innovative ideas and solutions that will improve customer satisfaction and support an environment that embraces continuous improvement to drive customer value
• Assists other team members to leverage and develop their capabilities
• Contributes to Quality Assurance and Training-related tasks outside of regular responsibilities to enable customer service meet our quality standards

What you'll need:

• Enthusiastic, communicative people that are willing to support our customers
• Greek language at C1/C2 level is a must, together with English at minimum B2 level
• Knowledge of an additional European language (min. C1/C2) would be beneficial
• Not afraid of facing new challenges or opportunities
• With an enthusiastic approach to teamwork and focus on internal and external customers
• Knowledge of MS Office applications, especially Excel and PowerPoint is needed
• Previous working experience would be an asset for us
• Consistently meeting or exceeding established quality standards

What you can expect from us:

• Hybrid Work model (3 days from the office)
• Private medical care in LuxMed Group
• MyBenefit Cafeteria Platform (with Multisport card available)
• Group Life Insurance
• Additional day off for your Birthday
• Additional two days off per year for voluntary activities of your choice
• Employee discount for high-quality Amway products
• Annual Bonus depending on the yearly company and individual performance
• Various portfolio of internal&external trainings: professional certifications, access to the e-learning platform
• Possibility of growth inside of organization
• International team environment
• Numerous company events and office initiatives
• Family atmosphere with no formal dress code
• Attractive office location in the heart of Krakow (High 5ive, Pawia street)