Customer Service Representative
Customer Service Representative - Contact Center
Amway is the world's #1 direct selling company and one of the largest family-owned businesses globally. Since 1959, we've been empowering people with innovative solutions and over 450 premium products in nutrition, beauty, and home care. Sold exclusively through our network of independent distributors and our webshop, our products help millions live healthier, more vibrant lives. With a presence in over 100 countries and $7.4 billion in revenue in 2024, Amway continues to lead the way.
Our top brands? Nutrilite™ – the world's #1 brand of vitamins and supplements, ARTISTRY™ – high-performance skincare and beauty, and eSpring™ – cutting-edge water filtration systems.
What is the purpose of this role?
The Customer Service Representative will interact with Amway Business Owners and Amway customers by addressing inquiries and resolving complaints, providing a high level of customer support on a specific product or service.
In our Contact Center Department, we support 27 European markets with the help of people from all over the world, which makes us a truly multinational team.
What you'll do:
Provides excellent customer service for Amway Business Owners to support them in building a successful Amway business
Handles enquiries and requests of ABOs, Customers and Prospects via different communication channels in direct conversations and in writing
Receives, documents, and responds to questions related to products, promotions, orders, invoices, payments, returns, incentives, terms and conditions (by using our knowledge management resources)
Supports users with online platforms, receiving, documenting and reproducing incidents, and resolving them in close cooperation with Technology department
Helps ABOs leverage our Sales and Marketing Plan (Core Plan), maximizing the utilization of online resources
Contributes to projects in various departments outside of regular responsibilities
Directs unresolved requests and enquiries to further support levels and to other departments
Protects personal database and applies legal requirements in regard to personal data protection
Generates innovative ideas and solutions that will improve customer satisfaction and support an environment that embraces continuous improvement to drive customer value
Assists other team members to leverage and develop their capabilities
Contributes to Quality Assurance and Training-related tasks outside of regular responsibilities to enable customer service meet our quality standards
What you'll need:
Enthusiastic, communicative people that are willing to support our customers
Finnish language at C1/C2 level is a must, together with English at minimum B2 level
Excellent knowledge of additional European language on full professional proficiency
Not afraid of facing new challenges or opportunities
With an enthusiastic approach to teamwork and focus on internal and external customers
Knowledge of MS Office applications, especially Excel and PowerPoint is needed
Previous working experience would be an asset for us
Consistently meeting or exceeding established quality standards
What you can expect from us:
Hybrid Work model (3 days from office)
Private medical care in LuxMed Group
MyBenefit Cafeteria Platform (with Multisport card available)
Group Life Insurance
Additional day off for your Birthday
Additional two days off per year for voluntary activities of your choice
Employee discount for high-quality Amway products
Annual Bonus depending on the yearly company and individual performance
Various portfolio of internal&external trainings: professional certifications, access to the e-learning platform
Possibility of growth inside of organization
International team environment
Numerous company events and office initiatives
Family atmosphere with no formal dress code
Attractive office location in the heart of Krakow (High 5ive, Pawia street)