Customer Service Representative

Customer Service Representative With Italian - Transaction Center

Amway is the world's #1 direct selling company and one of the largest family-owned businesses globally. Since 1959, we've been empowering people with innovative solutions and over 450 premium products in nutrition, beauty, and home care. Sold exclusively through our network of independent distributors and our webshop, our products help millions live healthier, more vibrant lives. With a presence in over 100 countries and $7.4 billion in revenue in 2024, Amway continues to lead the way.

Our top brands? Nutrilite™ – the world's #1 brand of vitamins and supplements, ARTISTRY™ – high-performance skincare and beauty, and eSpring™ – cutting-edge water filtration systems.

What you'll do:

• Provide excellent customer service through timely and accurate processing of information and contribution to data management: governance and data cleansing activities
• Validate and enter data (e.g. applications, generic data maintenance, orders, resignation and renewal) for multiple countries
• Perform deep and complex documents validation and check information for completeness and correctness in compliance with business conduct rules
• Investigate requests from Amway Business Owners and independently provide appropriate solutions based on experience and acquired Customer Service knowledge
• Assist other team members with daily duties
• Accurately enter and update data records in various IT Systems
• Identify system errors and inform uplines about all ABO related issues
• Monitor and maintain inbound channels and document workflow
• Collaborate on daily basis with other Central Functions
• Contribute to high data quality and apply data governance standards
• Protect personal database and apply all legal requirements in regard to personal data protection
• Support Amway driven data entries or correction in case of urgent exceptional situations to provide seamless ABO experience
• Generate innovative ideas and solutions that will increase ABO satisfaction and support an environment that embraces continuous improvement to drive customer value
• As Subject Matter Expert contribute to optimize cross departmental process and workflows
• Contribute to projects in various departments outside of regular scope of responsibilities

What you'll need:

• Good knowledge of Italian language (B1/B2 level) • Good knowledge of English • Knowledge of other European languages would be an advantage• Bachelor University Degree • Previous working experience with customers in a service-oriented area would be an asset • Proficiency in working with IT systems • Detail-oriented working style, able to combine and analyze critical information considering the needs of the business • Strong focus on internal and external customers • Enthusiastic approach to team work • Flexibility and ability to manage pressure

What you can expect from us:

• Hybrid Work model (3 days from office)
• Private medical care in LuxMed Group
• MyBenefit Cafeteria Platform (with Multisport card available)
• Group Life Insurance
• Additional day off for your Birthday
• Additional two days off per year for voluntary activities of your choice
• Employee discount for high-quality Amway products
• Annual Bonus depending on the yearly company and individual performance
• Various portfolio of internal&external trainings: professional certifications, access to the e-learning platform
• Possibility of growth inside of organization
• International team environment
• Numerous company events and office initiatives
• Family atmosphere with no formal dress code
• Attractive office location in the heart of Krakow (High 5ive, Pawia street)