After Sales Service Supervisor

After Sales Service Supervisor

Job Purpose:

Manage operations to provide services to ABO and Members efficiently and satisfactorily.

Improve and develop repair and service systems to accurately meet the needs of Amway ABO and Members.

Control and supervise inventory, spare parts, and defective products efficiently.

Main responsibilities:

Management subordinates' operations to provide Return services, Product Exchange, Durable and Resignation services to ensure maximum satisfaction for ABO and Member.

Prepare and develop satisfaction survey tools by analyzing its results to improve and develop team's work process.

Prepare Work Instruction for Return Process, Product Exchange Process and Resignation Process. Includes revising and improving to be up to date.

Prepare training plan for subordinates' operations.

Guidance, consultation, and follow-up on subordinates' operations. As well as evaluating the work and provide recommendations for improvement.

Coordinate and resolve issues for shops and other department.

Supervise the department's petty cash management.

Coordinate information both internal department and external departments, as well as cooperate and support both department and company's activities.

Create monthly performance summary report and other report's operation to Manager.

Helping People Live Better Lives

Based in Ada, Michigan, U.S.A. Headquartered on the same property where it was founded. Family owned. Guided by six original values and shaped to this day by our Founders Fundamentals. The heart of Amway hasn't changed in its six decades. We exist to help people realize their potential, even as we've grown to span six continents with a presence in 100+ countries and territories.