Strategic Partnerships Account Executive

Strategic Partnerships Account Executive

The Strategic Partnerships Account Executive is responsible for managing and growing a portfolio of strategic partner accounts across Travel, Renters, Event & Ticket insurance, and emerging lines of business. This role owns day-to-day relationship management and account execution—partnering closely with Client Operations and internal cross-functional teams to ensure high-quality delivery, issue resolution, and expansion opportunities.

Responsibilities

Client Relationship Management

• Serve as the primary point of contact for assigned strategic partners, building trust and ensuring a high-quality client experience
• Maintain a strong understanding of the partner's business model, objectives, operational workflows, and success criteria
• Own routine client communications, meeting cadence, and follow-through on commitments
• Lead issue management: triage, coordinate internal response, communicate status, and drive timely resolution

Account Strategy & Growth

• Develop and maintain account plans that identify growth opportunities, risks, and key initiatives
• Identify and advance upsell/cross-sell opportunities (new products, new placements, coverage enhancements, new geographies, improved conversion)
• Partner with Sales/Business Development to support renewals, expansions, and commercial negotiations
• Prepare and deliver Quarterly Business Reviews (QBRs) and strategic updates, including performance insights and forward-looking recommendations

Operational & Technical Execution

• Partner closely to translate partner needs into clear operational requirements and execution plans
• Ensure accurate, timely, and complete account data and documentation across core systems (e.g., Salesforce, SharePoint, and other internal platforms)
• Coordinate cross-functional workstreams related to implementations, product changes, reporting enhancements, and compliance requirements
• Monitor program performance and operational health, escalating risks and driving corrective actions as needed

Cross-Functional Coordination & Governance

• Orchestrate internal stakeholders (Underwriting, Product, Compliance, Legal, Data/IT, Project Management/Implementation, and Finance) to deliver partner outcomes
• Drive clear ownership, timelines, and meeting notes/action logs for partner initiatives
• Support contract execution and program governance by ensuring required artifacts, approvals, and documentation are complete and current
• Proactively identify and escalate risks that could impact client satisfaction, retention, revenue, or the ability to write business

Qualifications

· 5+ years of experience in account management, client success, partnerships, or related commercial roles (insurance, fintech, or B2B2C preferred)

· Demonstrated ability to manage multiple partner priorities with strong operational discipline and attention to detail

· Experience working cross-functionally with product, IT, underwriting, legal, and compliance teams

· Strong executive communication skills (written and verbal), including comfort presenting metrics and strategy to senior stakeholders

· Analytical mindset with ability to interpret performance trends and translate insights into action

· Proficiency with CRM and documentation tools (e.g., Salesforce and SharePoint or similar)

Success Metrics

• Partner retention, satisfaction, and responsiveness (including timely issue resolution)
• Growth in premium/revenue from managed accounts (renewals, expansions, product adoption)
• Operational health: accuracy and completeness of account data, documentation, and reporting
• Successful execution of QBRs, account plans, and cross-functional initiatives delivered on time
• Accurate and complete account data and documentation in Salesforce and SharePoint
• Reduction in recurring operational issues through root-cause resolution and process improvement

The expected salary range for this role is $105,300-$123,000/year.

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.