Technical Support Associate (contractor) - Remote Eligible

Technical Support Associate

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states.

Amplify is seeking full-time, seasonal, remote Technical Support Associates to join our Technical Support team. In this role, you will serve as the primary point of contact for investigating and resolving complex technical issues across Amplify's educational software applications for both customers and internal teams. This position is ideal for technically savvy professionals with customer service experience who enjoy advanced troubleshooting and want to make a meaningful impact in real classrooms.

In addition to making a direct, tangible impact on educators nationwide, you'll:

• Make a meaningful impact on student learning while building relationships with educators
• Join a cohort of like-minded colleagues and expand your professional network
• Participate in an interactive onboarding experience with hands-on simulations and mentorship
• Enhance your technical expertise in educational platforms, CRM tools, and customer support strategies

This is a contract role expected to run from June 15, 2026, through the end of October, aligned with our peak season.

Essential Responsibilities:

• Investigate, triage, and resolve technical issues within educational software applications, providing timely and accurate follow-up to internal and external stakeholders
• Deliver exceptional customer support through professional, courteous, and timely communication
• Escalate complex cases to specialized teams as needed and collaborate with Engineering via tools such as Jira and Salesforce
• Manage high-priority cases from strategic customers while balancing broader organizational priorities
• Log all customer interactions in Salesforce, ensuring accurate records and data integrity
• Quickly adapt to new product releases and platform updates, becoming a subject matter expert on evolving tools and processes
• Proactively share insights, solution patterns, and learnings to strengthen team knowledge and problem-solving

You are a good fit for this role if you:

• Are highly proficient in technical troubleshooting and documentation
• Enjoy identifying patterns and solving complex problems
• Are committed to delivering excellent customer experiences
• Thrive in fast-paced, high-demand environments
• Learn quickly and adapt to changing priorities
• Communicate effectively with both technical and non-technical audiences
• Collaborate with a team-first mindset
• Have strong attention to detail

Required Qualifications:

• Bachelor's degree in a related field or 2+ years of equivalent experience
• Experience troubleshooting and resolving technical issues

Preferred Qualifications:

• Experience with databases such as Oracle, PostgreSQL, Amazon RDS, or Snowflake
• Familiarity with tools in the Atlassian suite (e.g., Jira) and data visualization tools like Tableau
• Knowledge of network topologies and protocols, including proxies and firewalls
• Experience in an IT/help desk support environment
• Experience with educational platforms such as PowerSchool, Clever, Canvas, Infinite Campus, Schoology, or Amplify's product suite

Time commitment: Associates work 40 hours per week (including a 30 minute lunch break and two 15 minute breaks daily). Each associate will work an 8-hour shift from 9:00 AM to 7:00 PM Central Standard Time (EST), Monday through Friday.

Location: Remote (U.S. only). Candidates must have the legal authorization to work and reside in the U.S.

Availability: Full-time availability from June 15 - October 30, 2026, with peak workload from August 1- October 15. Time off requests cannot exceed 5 consecutive days during this time period.

Online & Camera Policy: Associates must be online, available, and actively engaged throughout assigned shifts, with reliable high-speed internet and a professional, quiet workspace. Video presence is required for meetings, trainings, and customer calls, maintaining professional appearance and background.

Equipment: Associates will be provided a MacBook, headset, and mouse.

Compliance: Working as a Technical Support Associate must not violate school or district moonlighting/revolving door policies. Teaching or leading roles at a school/district cannot coincide with this position.

Contract Employment: This role is a temporary, contingent position through a staffing agency. Employment beyond the contract period is not guaranteed and depends on business needs, performance, professionalism, and customer feedback.

Compensation: $23/hr for new associates, $24.50/hr for returning associates with 1 year of experience; $26/hr for returning associates with 2+ years of experience. Rates are non-negotiable to maintain equity.

Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.

Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com.

If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.

Amplify is an E-Verify participant.