Amgen harnesses the best of biology and technology to fight the world's toughest diseases, and make people's lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what's known today.
This role is responsible for developing and executing core marketing operations capabilities. This role will drive operational excellence in omni-channel Customer Relationship Management (CRM) campaigns, provide strategic direction for multi-brand customer engagement initiatives, and ensure close alignment with global marketing and technology teams. The position plays a key role in scaling high-value marketing operations functions and supporting enterprise-wide digital initiatives for Amgen's brands.
This role oversees end-to-end campaign execution and delivery leveraging Salesforce Marketing Cloud (SFMC) and Salesforce Data Cloud, leading a team of Marketing CRM Execution Specialists who build and launch campaigns. The Manager will lead strategy and operations for the CRM function – from capacity planning and solution design to governance and quality assurance – to ensure that marketing campaigns are executed effectively and efficiently. This position reports to senior leadership within the organization and will collaborate extensively with global stakeholders, including brand teams, IT/data teams, and Amgen's Global Customer Capabilities (GCC) group, to deliver personalized customer experience at scale.
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