Commercial Operations Manager

Commercial Operations Manager

If you feel like you're a part of something bigger, it's because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world's leading biotechnology companies. We have reimagined the most important aspects of our work lives, creating more flexibility than ever before by applying a whole company mindset to plan around our personal needs and work preferences and in turn we are flexible to meet the needs of the business and honor our role in driving a thriving company-wide culture.

Live - What You Will Do

As Commercial Operations Manager, you'll play a pivotal role in enabling our field teams to deliver meaningful customer engagement. Based in Sydney and reporting to the Customer Engagement Excellence Lead, you'll enhance CRM and commercial systems, streamline targeting and account management, and drive scalable, self-service solutions. While this role has no direct reports, you'll collaborate across cross-functional teams and influence key stakeholders to shape smarter, more effective commercial operations. We're looking for someone analytical and collaborative, with strong data literacy and proven experience in Customer Relationship Management and Sales Force Effectiveness.

Key Responsibilities include:

• Lead CRM strategy and system optimization to support effective customer engagement across field teams
• Partner with global CRM and analytics teams to advocate for enhancements and ensure local relevance
• Develop scalable, self-service training and onboarding resources to build field capability
• Coordinate the "SFE Liaisons" group to embed CRM and Sales Force Effectiveness skills within the sales force
• Evaluate emerging technologies (e.g., AI, predictive analytics) to enhance CRM capabilities and support smarter customer engagement
• Oversee targeting and account planning processes, ensuring alignment with brand strategy and measurable impact
• Govern CRM and commercial systems with continuous improvement frameworks, ensuring data integrity and reliable insights to empower field teams
• Champion automation and field self-service across commercial operations

Win - What We Expect Of You

At Amgen, we value diversity and leverage our unique skills to serve patients. We're seeking a collaborative, tech-savvy individual with these attributes/qualifications:

• Tertiary qualifications in business, marketing, or a related field
• 5+ years' experience in pharmaceutical commercial operations, with expertise in sales force effectiveness, CRM optimization and customer targeting.
• Proven ability to improve sales productivity and effectiveness through data-driven strategies
• Strong understanding of the Australian pharmaceutical market and commercial drivers
• Hands-on experience with CRM systems (preferably Veeva) and commercial data analysis
• Familiarity with automation, self-service analytics, and tools like Alteryx or Tableau to support decision-making
• Strong stakeholder engagement and influencing skills, with ability to drive adoption of tools and processes across teams
• Fluency in English, both in oral and written communication
• Residency, and work rights in Australia essential

Thrive - What You Can Expect Of Us

As we work to develop treatments that take care of others, we work to care for our teammates' professional and personal growth and well-being.

• A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
• Vast opportunities to learn and move up and across our global organization
• Generous Total Rewards Plan—comprising health, finance and wealth, work/life balance, and career benefits

To learn more about the Amgen difference: https://www.youtube.com/watch?v=IIHxKlyM3lI

If this sounds like the opportunity for you – please apply now! Applications close Friday 3rd October 2025, but candidates are encouraged to apply asap. Preliminary interviews will be virtual and may commence on receipt of application.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Amgen Australia are focused on inspiring talent to directly connect with our brand. We respectfully request agencies do not submit unsolicited resumes and candidates are encouraged to always apply directly.