Job Junior Customer Service Representative

Junior Customer Service Representative

Location: Reynosa Tamaulipas, MX, 88710

Business Unit: Bison

Job Description: As a Junior Customer Service Representative, you will provide support to customers and internal teams by assisting with order processing, data entry, and resolving basic inquiries. This entry-level role is ideal for individuals looking to start a career in customer service and develop skills in communication, organization, and problem-solving.

Key Responsibilities

• Respond to customer inquiries via email and phone in a professional manner.
• Assist with creating quotes and reviewing purchase orders under supervision.
• Perform accurate data entry for orders and maintain customer records.
• Support the management of customer portals and update information as needed.
• Help resolve routine customer issues related to production orders.
• Maintain organized files for quotations, orders, and related documents.
• Collaborate with internal teams (Engineering, Quality, Operations, Finance) to ensure smooth order processing.
• Provide administrative support for internal and external customers.
• Ensure compliance with company policies and export regulations.

Qualifications

• Bachelor's degree preferred.
• Prior customer service experience.
• Internship experience in a related field is beneficial.
• Strong communication and interpersonal skills.
• Basic problem-solving and organizational abilities.
• Ability to work in a team environment and follow instructions.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Familiarity with ERP systems (Oracle experience is a plus).
• Ability to manage multiple tasks and meet deadlines.