Job Field Service Engineer (shanghai)

Field Service Engineer (Shanghai)

An interesting opportunity has arisen for a Field Service Engineer in Shanghai, CN, 200131 within the Taylor Hobson Business Unit.

Primary Responsibilities:

• Diagnose and resolve instrument fault conditions and/or measurement issues during distress breakdown situations on customer site.
• Carry-out Ametek-care preventative maintenance and calibration visits on customer site in line with contractual requirements.
• Install and commission instruments on customer site to specification in line with relevant documentation and customer contract, paying particular attention to any additional acceptance requirements.
• Provide operator and metrology training during installation in line with the customer contract, or at any other time as dictated by customer order.
• Advise on instrument siting, including necessary electrical/pneumatic installations, electrical safety and environmental conditions.
• Advise on safe product handling during installation and/or decommissioning.
• Provide routine instrument maintenance training during installation where detailed in the customer contract, or at any other time as dictated by customer order.
• Visit Taylor Hobson head office in the UK to complete customer pre-acceptance and/or buy off as required.
• Visit Taylor Hobson head office in the UK to complete Accredited Service Engineer training on new products, or to renew accreditation as required.
• Provide on-site and internal training for local colleagues and/or new starters as appropriate.
• Assemble, disassemble, pack or move, customer equipment to Taylor Hobson specification and customer satisfaction.
• Provide customer and technical support for the local market. Customer contact as required to underpin day to day working requirements.
• Communicate technical and commercial issues using the relevant documentation as appropriate to resolve local customer issues and/or provide feedback on design or quality issues.
• Support Sales exhibitions as required.
• Build and/or recondition metrology instruments as directed to support Used Trading sales.
• Plan and organise travel schedules, hotel arrangements and tooling/calibration artefact requirements for allocated work to maximise efficiency and effectiveness.
• Complete all necessary documentation as directed to maximise efficiency and effectiveness.
• Manage credit card and money advances prudently in line with ACES expense claims policy and local budget.