Customer Support Assistant

Customer Support Assistant

Specialist in MRO for over 30 years, ANTAVIA is a company specialized in the maintenance of aeronautical equipment with its headquarters based in Campsas, North of Toulouse. A subsidiary of the American giant AMETEK, ANTAVIA benefits from the power of a large group while remaining a human-sized company.

Within a team of 2 collaborators, our company is looking for a Sales and Services Administration Assistant on a permanent contract. This position is based in Le Mesnil Amelot in the Ile de France region on the secondary site of the company; a site specialized in the maintenance of Wheels and Brake Blocks.

Your mission will be to organize or carry out the management of sales contracts from the reception of orders to the delivery of products to the customer.

Under the responsibility of the Client Support and Supply Chain Manager, you will have to:

• Receive, analyze and process customer orders (compliance, correction, validation, invoicing, payment and dispute);
• Establish quotes in accordance with contractual conditions; and objectives of the company;
• Answer customers for all questions related to orders (prices, deadlines, etc…);
• Follow up on internal and external customer orders;
• Develop and maintain customer relationships;
• Process the entire order process in a timely manner in case of AOG;
• Establish and follow up on procedures related to export authorizations and any specific documents to the activity;
• Establish liberatory documents such as EASA/FAA/CAAC, etc. in accordance with regulations;
• Work in collaboration with various internal departments including Purchasing/Procurement, Commercial, Technical, Quality, Logistics and Production;
• Anticipate client developments, propose improvements in conjunction with the various services of the company to ensure the sustainability of the file;
• Support the quality service for the follow-up of audit deviations;

Be the engine for proposals allowing the improvement of the Supply Chain.

Profile sought for this position:

• Technical Superior Training, minimum Bac +2;
• Experience in commercial assistance or in the field of procurement;
• Ability to quickly enter into subjects, as well as good analytical and priority management skills;
• Be rigorous and organized;
• Be reactive and know how to adapt in urgent situations;
• Have a sense of communication and good interpersonal skills;
• Have a good sense of negotiation;
• Have a strong analytical capacity and a sense of responsibility;
• Also be a force of proposal and know how to take initiatives;
• Know how to respect procedures to ensure the quality of your deliverables;
• Know how to identify the nature of customer problems, synthesize and formalize their needs;
• Knowledge of the Office Pack required, especially Excel (TCD, V Search);
• Mastery of the Quantum ERP or first experience on any other comparable ERP.

Salary to be determined according to experience