Part - time Veterinary Customer Service Representative

Client Service Representative (CSR)

Cat Care Clinic is a feline-focused practice dedicated to providing compassionate, high-quality care while creating a positive experience for both our clients and our team. We pride ourselves on a supportive, collaborative workplace where patient care, client communication, and team well-being all come first.

As our clinic continues to grow, we are looking to add a part-time Client Service Representative (CSR) to our team. This is an excellent opportunity for someone who is passionate about customer service, enjoys working with cats and their people, and is interested in expanding their skills within the veterinary field.

We value team members with positive attitudes, strong communication skills, and a willingness to learn. Ideal candidates may have prior veterinary CSR experience, but we are happy to train the right person who is eager to grow into a true customer service extraordinaire.

Schedule: Part-time hours (approximately 15–25 hours per week), with availability needed during clinic hours. Flexibility is a plus.

Key Responsibilities

• Greet clients and patients warmly, creating a welcoming and low-stress environment
• Schedule appointments and manage phone, email, and text communications
• Perform client check-ins and check-outs efficiently and accurately
• Communicate clearly and empathetically with clients regarding services, recommendations, and follow-up care
• Discuss financial options and process payments
• Maintain accurate patient records and handle medical history requests
• Support the veterinary team with patient flow and basic supportive treatments as trained
• Maintain a clean, organized front desk and lobby area
• Assist with inventory, office supplies, and vendor communications
• Participate in marketing efforts and client engagement initiatives

What We're Looking For

• Excellent customer service and communication skills
• Positive, team-oriented mindset
• Strong attention to detail and ability to multitask
• Comfort working in a fast-paced environment
• Experience in a veterinary or medical setting is a plus, but not required

Benefits (for eligible part-time team members)

• Employee pet care discounts
• Paid sick leave
• Uniform allowance
• Opportunities for growth and skill development within the veterinary field

Pay: $19.00 – $22.00 per hour, depending on experience

At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.