Lead Customer Service Representative

AmeriVet Job Opportunity

At AmeriVet, we believe that thriving teams build thriving communities. When you join us, you're stepping into a career with a mission and purpose – and not just a job. Whether you're in a hospital or part of our Support Center, your work helps deliver essential high-quality care for the pets and families who count on us.

As a veterinary professional at AmeriVet, you can expect the freedom to do your best work with the tools and resources to support your career growth. Plus, you'll have a full network of support—from local team leaders, veterinary experts, and a dedicated Support Center that's here to help.

Your voice matters here. Your work has a purpose, and we're here to help you grow in a way that feels meaningful for you, your team, and the pets and clients in the community around you.

Job Summary

Leadership & Team Support

• Supervise, mentor, and support CSR team members in a positive and respectful manner
• Train new hires and provide ongoing coaching in a supportive, team-focused environment
• Promote a culture of collaboration, accountability, and encouragement
• Assist in staff scheduling to ensure smooth daily operations
• Lead by example in professionalism, compassion, and communication

Client Service Excellence

• Provide exceptional, compassionate customer service at all times
• Build and maintain strong, trusting relationships with clients
• Handle client concerns with empathy, professionalism, and problem-solving skills
• Educate clients on services, policies, and patient care recommendations

Front Desk Operations

• Oversee appointment scheduling, confirmations, and clinic flow
• Ensure accurate record keeping, billing, and invoicing
• Help maintain efficient workflow and minimize client wait times
• Support front office organization and cleanliness

Administrative & Communication Duties

• Serve as a key communication link between clients, veterinarians, and support staff
• Assist in implementing and maintaining clinic protocols
• Handle escalated situations with professionalism and care
• Support daily administrative tasks and front office needs

Qualifications

- 2+ years of customer service experience (veterinary preferred)

- Excellent communication skills and a strong desire to provide compassionate, client-focused service

- Leadership or supervisory experience preferred

- Experience with veterinary software systems preferred

- Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.

- Ability to thrive in a fast-paced, team-oriented environment

- Compassionate, reliable, and detail-oriented

Compensation: $19.00-$27.00/hr based on experience

Working Conditions:

• Must be able to work in a fast-paced, dynamic environment.
• Occasional lifting up to 40 pounds independently and physical tasks may be required

At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.