Lead Client Service Representative

Lead Client Service Representative

We are currently looking to hire a Lead Client Service Representative to join our team at Tarzana Pet Clinic in Tarzana, California. The Lead CSR is responsible for managing the front desk operations, supporting a team of CSRs, and ensuring an exceptional client experience from check-in to check-out. This role combines client-facing responsibilities with team leadership, training, and operational oversight. The Lead CSR will collaborate closely with the medical and management teams to ensure smooth day-to-day workflow and optimal client satisfaction.

Salary: $23.00 – 25.00 per hour, depending on experience, education, certifications, licensure, and location.

Schedule: 5/8's Monday – Friday + 5 hours on Saturday as needed

Location: 18452 Burbank Blvd, Tarzana, CA 91356

Who We Are

Tarzana Pet Clinic is a long-standing small animal general practice with three full-time doctors and deep ties to the community, located in Tarzana, California. We strive to bring every pet and client an exceptional veterinary experience every visit. With a deeply loyal clientele, this hospital is always busy and utilizes all associates to the highest level of their skills.

What the Clients Say:

"Tarzana Pet Clinic is absolutely amazing. How much they care and how sweet they are in loving the animals is beyond compare. The doctors, Dr. Swan and Dr. Hoffman, are just absolutely amazing."

Who You Are

If you are that Lead Receptionist or Client Service Representative who is looking for an exciting, no day ever the same, fast-paced, fun, energetic veterinary hospital then we look forward to hearing from you!

• 3 + years of clinical experience, in veterinary medicine or human dental office setting
• 2+ years in a leadership or supervisor role, front office or reception area
• High school diploma or equivalent required; additional training in management or healthcare administration preferred
• Familiarity with Cornerstone preferred
• Exceptional communication and interpersonal skills.
• Technologically proficient and comfortable with practice management software and digital communication tools
• Demonstrated ability to multitask and perform in a fast-paced, client-facing environment
• Maintain accurate and complete patient and client records in the practice management system
• Lead the CSR team by setting a professional and service-oriented example
• Support hiring, onboarding, and ongoing training of CSR team members
• Organize and adjust front desk schedules to maintain adequate coverage
• Conduct performance feedback, coaching, and role development discussions in partnership with leadership
• Manage service recovery when needed, addressing concerns with empathy and professionalism
• Identify opportunities to improve workflows and implement process enhancements
• Oversee CSR handling of billing transactions, payment plans, and insurance processing
• Ensure records are up-to-date and documentation standards are met
• Ensure a clean, safe and organized work environment

What Makes Us Different

• Referral program – join our team, bring your friends, and get paid!
• Career development and advancement opportunities.
• CE programs provided by AmeriVet at NO cost to you!

At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.