Customer Service Representative

Hayward Animal Clinic Customer Service Representative

Hayward Animal Clinic is looking for an enthusiastic and organized person to join our CSR team. We are located in the hills of Hayward, just adjacent to Cal State East Bay. Our CSRs (Customer Service Representative) are responsible for answering the phone, scheduling appointments, greeting clients, admitting and checking out patients, processing payments, managing financial information, and communicating information between clients and staff.

Our ideal candidate will have at least one-year experience in a veterinary setting and a strong customer service background. If you possess an exceptional can-do, friendly, personality and have a desire to learn, come join our team! Experience using an electronic medical record system is a plus. The ideal candidate must have the ability to stay on task, be a positive role model, work energetically, have the ability to show empathy toward clients, have excellent interpersonal communication skills, and a commitment to outstanding client service.

Compensation will align with skill level and experience. Range $20-25

Benefits:

• 401k with match
• Outstanding benefit package including medical, vision, dental, life insurance, HSA and more!
• Paid time off and sick leave
• Veterinary service/product discounts

Requirements

• Previous experience in a veterinary hospital setting
• Ability to work with clients and other team members in a customer service focused setting
• Willingness to train and develop other team members
• Ability to sit and stand for 8 hours per day