Customer Service Representative - renton Veterinary Hospital

Customer Service Representative (CSR)

Renton Veterinary Hospital is seeking a dependable, experienced, and team-oriented part-time Customer Service Representative (CSR) to join our growing veterinary team.

This position is currently focused on Friday coverage, with opportunities for additional shifts and potential full-time growth in the future as our hospital continues to expand.

We are looking for someone who thrives in a fast-paced environment, communicates professionally, multitasks effectively, and understands the importance of both client service and team support in veterinary medicine.

Schedule

• Part-time
• Fridays required
• Additional coverage opportunities may become available
• Potential for future full-time growth

Required Experience & Skills

Applicants must already have experience with:

• Multi-line phone systems
• Professional email communication
• Customer service and client communication
• Cash handling and payment processing
• Opening and end-of-day closing procedures
• Reconciling payments and daily balances
• Working in a fast-paced, multitasking environment

*Veterinary experience is preferred, but strong medical, hospitality, or high-volume customer service backgrounds may also be considered.

Responsibilities

• Answering and managing high-volume phone calls
• Scheduling appointments and assisting clients
• Processing payments and maintaining accurate records
• Supporting front desk workflow and daily hospital operations
• Assisting with client communication via phone, email, and text platforms
• Maintaining a professional, compassionate, and team-focused environment

What We're Looking For

Our ideal candidate is:

• Reliable and accountable
• Comfortable handling multiple priorities at once
• Professional under pressure
• Detail-oriented and organized
• Compassionate toward clients and patients
• A positive contributor to team culture
• Has a reliable form of transportation

We value individuals who are willing to learn, communicate openly, and help support an efficient and collaborative hospital environment.

Compensation & Benefits

• $20.50 - $21.57/hour
• Additional compensation may be considered based on experience
• Part-time position
• Part-time employees are not eligible for full-time healthcare or other full-time benefit packages unless otherwise required by law or company policy
• Part-Time Employee pet care discounts available after 90 days of employment
• Washington Paid Sick Leave provided in accordance with state law

Equal Opportunity Employer

Amerivet Veterinary Partners, Inc., is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants.

At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.