Customer Service Representative - All Paws Veterinary Center

Customer Service Representative (CSR)

At All Paws Veterinary Center, we believe every pet deserves compassionate, high-quality care — and every client deserves to feel supported by a friendly, knowledgeable team. We're a busy, small-animal practice in Upper Marlboro, MD, with a dedicated staff that values teamwork, positivity, and a great sense of humor.

Position Overview

We're looking for an enthusiastic and detail-oriented Customer Service Representative (CSR) to join our front desk team. The CSR is the first friendly face our clients see and a key part of delivering an excellent client experience. The ideal candidate thrives in a fast-paced environment, communicates clearly, and loves both people and pets.

Key Responsibilities

• Greet clients and their pets with warmth and professionalism
• Answer phone calls, schedule appointments, and manage client communications
• Check clients in and out for appointments and procedures
• Process payments and maintain accurate records
• Support the medical team by coordinating client needs and ensuring smooth workflow
• Maintain a clean, welcoming reception area

Qualifications

• Previous customer service or veterinary experience preferred (but not required)
• Excellent communication and multitasking skills
• Friendly, empathetic, and calm under pressure
• Comfort with computers and scheduling software
• A genuine love for animals and commitment to client care

What We Offer

• Competitive hourly pay
• Health, dental, and vision insurance options
• Paid time off and holidays
• Staff pet care discounts
• Opportunities for growth within a supportive, team-oriented environment

If you're passionate about helping pets and people, and you thrive in a collaborative, upbeat setting — we'd love to meet you!

At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.