Customer Service Representative

Customer Service Representative (CSR) Position

At Lafayette Animal Hospital, we believe every pet deserves compassionate, high-quality care — and every client deserves to feel supported by a friendly, knowledgeable team. We're a busy, small-animal practice in the heart of Portsmouth, NH, with a dedicated staff that values teamwork, positivity, and a great sense of humor.

Position Overview: We're looking for an enthusiastic and detail-oriented Customer Service Representative (CSR) to join our front desk team. The CSR is the first friendly face our clients see and a key part of delivering an excellent client experience. The ideal candidate thrives in a fast-paced environment, communicates clearly, and loves both people and pets.

Compensation: $18.00 - $20.00+/hour based on experience

Key Responsibilities:

• Greet clients and their pets with warmth and professionalism
• Answer phone calls, schedule appointments, and manage client communications
• Check clients in and out for appointments and procedures
• Process payments and maintain accurate records
• Support the medical team by coordinating client needs and ensuring smooth workflow
• Maintain a clean, welcoming reception area

Qualifications:

• Previous customer service or veterinary experience preferred (but not required)
• Excellent communication and multitasking skills
• Friendly, empathetic, and calm under pressure
• Comfort with computers and scheduling software
• A genuine love for animals and commitment to client care

What We Offer:

• Competitive hourly pay
• Health, dental, and vision insurance options
• Paid time off and holidays
• Staff pet care discounts
• Opportunities for growth within a supportive, team-oriented environment
• Flexible schedule - 4 day work week with rotating Saturday shifts

Requirements:

• HS Diploma or educational equivalent
• Preferred: Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.)
• Preferred: One year of customer service representative experience
• Preferred: Knowledge of veterinary medical terminology and procedures
• Rotating Saturday shifts are mandatory