Customer Service Representative - ace Animal Clinic

Client Services Representative

Answer calls and emails promptly with professional, friendly service.

Schedule appointments based on client needs and veterinarian availability.

Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track.

Greet clients warmly and ensure a positive experience throughout their visit.

Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team.

Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor.

Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives.

Help maintain a clean, organized reception area and assist with daily practice operations as needed.

Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store.

Qualifications:

High school diploma or equivalent required.

Excellent communication skills and a strong desire to provide compassionate, client-focused service.

Basic proficiency with technology, including scheduling software and online communication platforms.

Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.

Ability to lift up to 40 pounds independently.

Prior customer service experience, preferably in a veterinary or medical setting is a MUST.

At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.