Automotive Service Manager

Automotive Service Manager

Vector Fleet Management, an Amerit Fleet Solutions Company, is seeking an Automotive Service Manager to join our team in the Sacramento, CA. This position coordinates the activities involved with automotive fleet repair by performing the essential duties and responsibilities below.

Compensation: Competitive Salary Pay - Paid weekly, every Friday! Salary range: $65,000-80,000, depending on experience!

The benefits of belonging – what's in it for you?

• Full benefits within 30 days
• Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
• 401(k) match program
• Paid vacation, holidays, and sick time
• Commitment to your safety through boot and prescription safety glasses reimbursement
• Career and learning development with an extensive training program through our Amerit University
• Employee referral program, up to $1,000 bonus
• ASE certification program with fee reimbursement and bonus
• Employee recognition platform that includes opportunities to redeem points for merchandise
• Employee Assistance Program (EAP)
• 24/7 nurse triage line
• Employee discounts on cell phone service and entertainment tickets
• Employee resource groups (ERGs) that foster inclusion

Essential Duties & Responsibilities

• Oversee customer intake and service orders.
• Maintains customer satisfaction scores at or above company standards.
• Assists in diagnosing vehicle problems.
• Assists technicians in ordering parts and tools as necessary.
• Creates and presents estimates for repairs
• Assists in specialized reporting for clients.
• Oversees administration of warranty claims.
• Assists in coordinating of third party vendor services.
• Oversees training and supervising of service department employees.
• Schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintains good working relationship with client(s).
• Attends required manager meetings.
• Maintains effective employee relations.
• Interact with external vendors.
• Manage technician productivity.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the shop to leave a positive impression with the customers.

Key Competencies and Minimum Education

EDUCATION and/or EXPERIENCE

• At least 3-5 years of experience in a service management or assistant service management role is required
• Previous Ford, Chrysler, GM dealership experience strongly preferred
• ASE Service Consultant (C1) certification preferred
• Must have computer proficiency in utilizing Microsoft Office applications (Outlook, Word & Excel)
• Valid driver's license
• Good organizational and people skills

Working Conditions

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; outside weather conditions; and vibration. The noise level in the work environment is usually moderate.

Are you ready to advance your career with Amerit Fleet Solutions? Apply Today!