Client Service Specialist

Financial Planning Office Assistant

Step into an instrumental role. Help conduct the smooth operation of a fast-paced and friendly financial planning office. Work as a full-time employee of an independent advisor franchisee with a Private Wealth Financial Advisory practice of Ameriprise Financial. You will support 3 advisors and have your own assistant. The position is on site in the office Monday – Thursday and remote on Fridays.

Responsibilities:

• Assist financial advisors and associate financial advisors in managing and organizing office workflow with an emphasis on creating and delivering a unique client experience that defines and differentiates the practice.
• This position will consistently follow high standards of business and professional ethics and legal and regulatory requirements when dealing with others and/or performing work activities.
• This role provides client relationship support through interacting directly with clients to ensure accurate account set up and through acting as a liaison to answer client questions.
• The role will also perform other practice management tasks relating to client service as needed.
• Responds to ad hoc requests, coordinates/tracks projects and/or manages business-as-usual projects such as organizing a client appreciation event.
• Responsibilities and Time Allocation Will change over time to meet the needs of the practice and can include other duties as assigned by the advisor.

Position Functions:

50% Business Management

• Work with home office to ensure accurate account setup and resolve issues
• Answer questions and provide readily available information to clients, if requested and as allowable, as it relates to servicing their accounts
• Maintain files and records in accordance with the records retention policy
• Perform other allowable duties as assigned by the financial advisors and associate financial advisors, including trades and money movement
• Provide insight and recommendations to effectively use key tools (CRM, MOD, YEXT, Go Social, Advisor website, etc.) that help lead to results in practice
• Coordinate and effectively manage your assistant using the CRM task system and weekly supervision meetings

50% Client Care

• Set up and maintain client management system
• Call, email or text clients or prospects to set up meetings or appointments
• Attend and participate in client meetings if necessary
• Conduct transaction requests as directed by financial advisor(s) and associate financial advisor(s)
• Coordinate client appreciation events and seminars
• Answer unsolicited calls from prospects to schedule appointments or refer to advisor

Key Traits of a Successful Client Service Associate/Manager

• Direct attention to detail and organization
• Effective communication with clients and other advisors/staff
• Effective and efficient time management
• Polite and clear phone manner
• Ability to multi-task
• Ability to adhere to rules and regulations as stated and required by advisor, Ameriprise Financial practice
• Positive attitude and sincere willingness to constantly learn and grow

Education and Other Designations:

• College degree or higher
• Similar experience is a plus!
• Licensing is not required but will be made available.

Benefits:

• 401-k with a 4% match
• Two weeks paid vacation that will increase over time
• One week paid illness/personal time off
• Potential for subsidized health insurance
• Salary range: $50K - $70K plus bonus

At Ameriprise Financial, we're not just in the business of helping clients with their financial goals – we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you're motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial. This position is with an Ameriprise Financial Franchise owner.

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.