A Licensed Sales Agent (LSA) supports the development of new business by making outbound calls to prospective customers, receiving inbound calls from consumers and closing policy sales.
Duties and Responsibilities:
Learn and comply with all federal & state legal requirements and standards.
Work well with others during conversations, projects, meetings or other collaborations (teamwork)
Learn and effectively leverage product knowledge, telephony system and customer relationship management software (CRM)
Provide a consistent and exceptional customer experience through oral and written communication
Show genuine care by effectively probing to understand prospective customers' insurance coverage needs
Actively listen and effectively answer questions, handle objections and verify information
Help consumers shop for a policy that is affordable and meets their insurance coverage needs
Organized and prepared to achieve sales goals and meet customer service & compliance standards
Education & Experience:
High school diploma or equivalent required
A track record of successful sales experience
An active life and/or health insurance license is required or you must obtain within one month of hire