Agent Support Specialist

AmeriLife Job Opportunity

For over 50 years, AmeriLife has been a leader in the development, marketing, and distribution of annuity, life, and health insurance solutions for those planning for and living in retirement. Associates get satisfaction from knowing they provide agents, marketers, and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

The Agent Support Specialist at Brock Partners focuses on agent-facing operational support, onboarding, and day-to-day service for independent agents working with the organization. This role emphasizes agent success, compliance assistance, contracting coordination, and resource support. The Specialist ensures a smooth experience for agents by helping them navigate systems, tools, carrier requirements, and business processes.

Key Responsibilities

- Provide direct support to agents regarding contracting, certifications, and onboarding processes.

- Assist agents with system navigation, quoting tools, enrollment platforms, and compliance requirements.

- Serve as a central point of contact between agents and Brock Partners corporate operations.

- Resolve agent questions related to commissions, carrier processes, and platform access.

- Coordinate communication, updates, and resource distribution to agents.

- Maintain accurate records of agent contracting, performance, certifications, and compliance documentation.

- Support leadership with reporting, special projects, and operational improvements.

- Assist with training coordination, webinars, and agent resource development.

Qualifications

- Associate's or Bachelor's degree in Business, Management, or related field preferred (or equivalent experience).

- Insurance or agent support experience preferred (Medicare experience a plus).

- Strong communication, organization, and problem-solving abilities.

- Proficiency with Microsoft Office Suite and CRM systems.

- Ability to manage multiple tasks while maintaining accuracy and professionalism.

About Brock Partners

Brock Partners supports independent agents with tools, training, and resources to grow their business in the Medicare and health insurance markets. The company values integrity, innovation, and agent-focused service, providing a strong foundation for agents to succeed across the country.

What AmeriLife Offers

A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.

Pay Transparency Statement

We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.