Manager, Operations

Operations Manager

Primary Responsibilities: Under the direction of a site or multi-site General Manager, the Operations Manager is responsible for supporting the direction, coordination, and evaluation of product movement and customer service. Carry out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems by performing the duties through subordinate supervisors.

What You'll Do:

• Ensure budgeted revenues, expenses, and targets are met.
• Ensure sales and business development initiatives are met.
• Monitor, document and improve the procedures and KPI's related to all aspects of product handling and customer service.
• Work with General Manager to develop annual facility budgets.
• Perform regular inspections of work areas to ensure compliance with food safety and occupational safety laws and guidelines are followed.
• Set and achieve housekeeping standards that are a model of orderliness and cleanliness and meet standards and procedures for maintenance related functions.
• Model best safety practices in the industry to ensure a safe and compliant workplace.
• Set and meet claims targets and ensure the security of the facility(s).
• Build positive relationships with customers.
• Carry out management responsibilities in accordance with the organization's policies and applicable laws including interviewing, hiring, and training employees; scheduling, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; conducting staff meetings; addressing complaints and resolving problems.
• Submit various required and defined reports on a timely basis.
• Maintain operational procedures for verification of incoming and outgoing shipments, handling, and disposition of merchandise, and keeping of warehouse inventory. Meet quality control standards for perishables.
• Coordinates activities of distribution warehouse with activities of sales, record control, and purchasing departments to ensure availability of merchandise.
• Directs reclamation of damaged merchandise.
• Assign projects within scope of responsibility.
• Recruit, hire, train, appraise, and coach supervisor-level team members.
• Ensure compliance with employment laws.
• Monitor progress towards department goals. Provide reports.
• Review orders or schedules to ascertain product data.
• Ensure compliance with all company policies, as well as all Federal, State and Local OSHA regulations.
• Prepare operational schedules and coordinate activities. Establish priorities and sequences for products.
• Provide a safe work environment through personal actions. Identify any safety concerns, as well as cost saving opportunities. Conduct quarterly safety training.
• Support the Company Performance Management Program (PMP).
• Inspect machines and equipment. Review operating reports. Resolve operational / maintenance issues.
• Develop and/or revise standard operational and working practices. Observe workers to ensure compliance.
• Ensure compliance with all transportation and safety regulations.
• Manage the site sanitation program.
• Report on-the-job injuries and accidents. Facilitate modified duty assignments.
• Other duties as requested.

What Experience and Education You Need:

• 5 years supervisory experience
• Diploma or Degree in Business or Logistics is preferred

Tools and Technology Required:

• Experienced with WMS or similar warehouse management systems
• Advanced spreadsheet modelling.
• Familiar with RF applications
• Familiar with labour management applications

What Could Set You Apart:

• Ability to manage supervisors and employees.
• Ability to work in fast-paced, deadline-oriented environment.
• Ability to communicate effectively with variety of individuals.
• Ability to pay close attention to detail.
• Strong interpersonal skills and judgment in communicating with staff.
• Willingness to develop a mentoring relationship in order to contribute experience, skills, and wisdom to subordinate employees for their development.
• Receptive to management development suggestions and willing to seek additional knowledge to facilitate job growth.
• Must have strong relationship skills, be able to provide and model leadership behaviors including the ability to defuse conflict.
• Excellent written and oral communication skills.
• Proven ability to juggle multiple tasks simultaneously.
• Ability to interpret HR regulations, safety rules, operating and maintenance instructions, and procedures manuals.
• Ability to solve complex problems.
• Must have very strong customer service orientation with high sense of urgency in meeting objectives and deadlines.

Physical Requirements:

To perform this job successfully, an individual must be able to perform the essential functions for this position and meet the physical requirements needed to perform them. Reasonable accommodations may be made for qualified individuals with disabilities. The role requires the individual to be a self starter, be able to work independently, requires frequent travel. The individual will frequently work outside of regular work hours in order to meet the requirements of the business.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer:

Our associates know the answer to the question What's in it for me We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.