Donor Support Counselor I

Donor Counselor I

We are seeking a Donor Counselor I for our Charlotte, NC office located at: 13500 South Point Blvd, Ste L., Charlotte, NC 28273.

Shift Information

Monday - Friday 1:30 PM - 10:00 PM with Rotating Saturdays

Salary

The salary for this position is $20.24/hr. + Shift Differential (+$1.75 after 3pm, +$1.25 on weekends)

Responsibilities

• Support the deferral, notification and counseling of donors with abnormal or unexpected test results.
• Educate donors regarding risk behaviors, precautions and possible future implications to health providing appropriate community referrals to donors.
• Identify where donor information gathered during counseling sessions requires follow-up (such as identifying suspect products and retrieval, upgrading Deceased Donor Registration or notifying outside agencies of infectious disease risk).
• Coordinate donor participation in research or follow-up studies by scheduling follow-up testing and upgrade deferral status as a result of additional follow-up test results.
• Complete donor case files and ensure actions have been taken as required.
• May investigate and gather supporting documentation for donor reentry and reinstatement, including notifying donors of changes to such statuses.
• Perform recipient tracing (look back) activities.

Scope

Individual contributor that works under close supervision. Use technical knowledge to solve routine types of problems. Represents the Red Cross in interactions with blood donors and the public regarding transmissible diseases.

Qualifications

Education: Bachelor's degree in health science, quality assurance, or a related field required.

Experience: 1 year of related hospital, laboratory, infectious disease or sexually transmitted disease clinic setting experience preferred or equivalent combination of education and related experience required.

Management Experience: N/A

Skills & Abilities: Ability to work on a team. Specific training in health education, infectious disease counseling, patient education, or equivalent is required. Familiarity with medical terminology required. Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required.

Travel: N/A

Bilingual is helpful

*Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).

Physical Requirements

The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer and applicable software for sustained periods of time.

Benefits for You

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

• Medical, Dental Vision plans

• Health Spending Accounts & Flexible Spending Accounts

• PTO: Starting at 15 days a year; based on FLSA status and tenure

• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays

• 401K with up to a 6% match

• Paid Family Leave

• Employee Assistance

• Disability and Insurance: Short + Long Term

• Service Awards and recognition

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

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Make Your Career a Force for Good!

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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