Donor & Client Support Coordinator II

Donor & Client Support Coordinator II

Joining The American Red Cross is like nothing else – it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining ranks with welcoming team members who are elite, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

We are seeking a Donor & Client Support Coordinator II for our Charlotte, NC office located at: 13500 South Point Blvd, Ste L., Charlotte, NC 28273. Shift Information: 1st Shift, Tuesday - Saturday 7:00 AM - 3:30 PM. Pay Information: The salary for this position is $20.24/hr. + Shift Differential (+$1.75 after 3pm, + $1.25 on weekends).

Responsibilities

• Assist coordinating the daily operations, including biologic product deviation notifications and addressing concerns, to ensure tasks are completed accurately and in a timely manner.
• Supports the timely management of product level investigation under ARC inventory.
• Coordinate the identification, control, notification and retrieval of suspect products.
• Identify suspect products by reviewing donor deferral records.
• Perform retrieval activities related to product complaints including bacterial detection cases.
• May correct, update and verify changes in donor records to ensure appropriate entry and confidential handling of data.
• May assist with donor reentry and reinstatement.

Qualifications

Education: High School or equivalent required. Associate's/Bachelor's degree in a science or health care field is preferred.

Experience: Minimum 3 years of related experience in blood banking/collections, laboratory testing, medical records, auditing, quality review or equivalent combination of education and related experience required.

Skills & Abilities: Ability to work on a team. The ability to read, write and verbally communicate at the high school to college level is required. Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required. *Bilingual is helpful*

Physical Requirements: The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer and applicable software for sustained periods of time.

Benefits

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn. Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on FLSA status and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with up to a 6% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.