Development Operations Coordinator - Remote Eligible

Development Coordinator

Joining The American Red Cross is like nothing else – it's as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

The Development Coordinator is a key member of the regional Development team, supporting fundraising through data analysis, systems training, reporting, data hygiene and implementation of gift processing procedures. This position also provides leadership and coordination for volunteers supporting development functions, and interfaces with departments supporting volunteer services and gift processing. The Coordinator supports field fundraisers in utilization of Red Cross systems and the Chief Development Officer in fundraising reporting and analysis. In the Northern New England region, the Coordinator helps coordinate annual contributions from municipalities and provides support for periodic donor engagement events as directed.

This person can live anywhere in VT, NH or ME but ideally near an office, in case needs to come into an office. This is a remote, work from home role. Team does travel twice a year for regional meetings.

Identify needed adjustments and/or linking requests to support accuracy of revenue and fundraiser credit per the guidelines. Provide data and reports to assist leadership in operational reviews, monitoring activity and performance, and other initiatives as directed.

Coordinate gift processing to include cross-functional collaboration to ensure accurate execution of check processing and bundling procedures are followed and understood.

Coordinate data hygiene updates to ensure quality data by creating new accounts, requesting account merges, and making other needed updates. Support portfolio updates as defined by leadership by transferring accounts/contacts to the appropriate relationship manager, inactivating and adding new accounts, and ensuring portfolios are reflected for each role. Monitor upcoming and past due solicitations and gifts and share information to ensure data is updated appropriately.

Assist with onboarding of new fundraisers and serve as a systems trainer for new hires and volunteers. Provide ongoing user training and education on new functionality and/or changes in the system.

May serve as the liaison to key national contacts for data systems, gift processing and research as needed. Support tracking large budgeted monthly gifts, as reflected in the revenue budget to support forecasting.

Support department volunteers who perform projects for the development team, including data entry and analysis, donor thanking, and the municipal campaign. Provide leadership for all department volunteers.

Coordinate timely solicitation and release of funds from municipalities in Maine, New Hampshire, and Vermont in support of the Red Cross mission.

Education: High School or equivalent required.

Experience: Minimum 5 years of related experience or equivalent combination of education and related experience required.

Skills & Abilities: Good interpersonal, verbal, and written communication skills. Expert in Excel and comfortable working in CRMs. Basic proficiency in use of Personal Computer, word-processing, spreadsheet applications, and database applications when applicable. Ability to work on a team.

This role is not eligible for relocation.

BENEFITS FOR YOU: As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: Medical, Dental Vision plans; Health Spending Accounts & Flexible Spending Accounts; PTO: Starting at 15 days a year; based on type of job and tenure; Holidays: 11 paid holidays comprised of six core holidays and five floating holidays; 401K with up to 6% match; Paid Family Leave; Employee Assistance; Disability and Insurance: Short + Long Term; Service Awards and recognition.

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.