Coordinator II, Histocompatibility Laboratory Services

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Job Title: HLA Product Manager

Job Description:

Responsibilities:

• Perform local and national inventory searches for HLA selected products or suitable HLA matched donors to fill both routine and urgent patient orders. Provide consultation services to both the external customer and the histocompatibility staff nationally to provide the best match HLA platelet units for highly sensitized patients.

• Provide training for new staff responsible for the management of HLA matched product. Host medical students, fellows, technical staff and laboratory visitors.

• Compile lists of potential donors for donation recruitment; assist with data entry tasks, reviews and inventory management of the HLA typed donor database.

• Provide administrative support to internal and external customers including questions regarding sample requirements, assisting customers placing product orders through electronic and manual methods, facilitating the procurement and transport of product orders and tracking problem shipments when necessary.

• Perform duties associated with receipt, coordination, shipment and transport of donor and patient blood samples. Perform duties associated with the ordering, receiving, inspection and preparation of supplies and reagents.

• Perform billing activities and contract and clinical trial management.

• Perform troubleshooting of software applications. Maintain, edit and review computer and manual records to assure accurate record keeping. Maintain accurate, legible and complete records. Send various reports to internal and external customers as assigned. Maintain an orderly workspace.

Scope:

Full knowledge of job. Substantial acquaintance with and understanding of general aspects of the job. Contact within department and occasionally outside of organization.

Qualifications:

Education: High school diploma or equivalent required. Associate's or Bachelor's degree preferred.

Experience: Minimum 3 years of customer service and general office experience or equivalent combination of education and related experience required.

Management Experience: N/A

Skills & Abilities:

Effective written and verbal communication skills. Computer experience and familiarity with office automation (for example MS Word) desired. Must possess critical-thinking skills and attention to detail. Promotes a quality-driven work environment. Ability to work on a team.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. You must be able to stand for long periods of time, repeat the same movements, use hands to handle, control or feel objects, tools or controls. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This job requires the ability to hear and speak clearly. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. The work environment will consist of moderate noise. The employee must be able to react quickly using hands, fingers or feet. This job may require the employee to be able to bend, stretch, twist or reach out. This position will require the ability to use stomach and lower back muscles to support the body for long periods of time and the ability to keep or regain the body's balance or stay upright when in an unstable position. Employee must be able to frequently use one or two hands to grasp, move or assemble objects.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.