Content License Support Intern

Content License Support Intern

Joining The American Red Cross is like nothing else – it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

The American Red Cross is currently seeking a Content License Support Intern within the Training Services Department. This part-time position is working 15-20 hours a week. This Internship program will run approximately from December 15th – June 12th.

The Training Services Internship Program offers undergraduate and graduate students an opportunity to gain work experience in a non-profit organization during the Spring 2026 semester. This internship is being created to assist with the rollout of the American Red Cross updates to our Healthcare and Lay Responder programs. Every five years, the science around the delivery of CPR and First Aid are reviewed for both clinical and non-clinical settings. This requires training providers to update our online courseware to reflect any changes to either the delivery of content, or the performance of the skills taught. This position will assist both the LMS Support team as well as the Product teams in delivering our award-winning training content directly to our clients.

This position will help to reveal and foster soft skills related to working with both clients and vendors to assess and resolve issues that may arise, answer any questions around both the technical and procedural aspects of the project, and provide general support. You will also face technical aspects such as building reports using Python3, using public APIs, to ensure that clients are adopting the new courseware, and rolling off of their old version.

Support of web-based content (including Javascript, JSON, CSS, and HTML) will also be used and focused in a real-world environment to provide enterprise-class support to our organizational clients.

Key Responsibilities:

• Building reports in Python3 using API calls to assess client needs
• Packaging courses and delivering to clients
• Working with clients to update records (systems used, classes used, etc…)
• Working with clients to provide tech support for web-based classes
• Building reports in Python3 to report on client usage and uptake
• Providing after action assessments to Training Services leadership on a rolling basis
• Other duties as assigned.

Standard Schedule: Monday- Friday 3 hours a day

The salary for this position is $20.00 an hour.

Minimum Qualifications:

• High School or equivalent required. Internship is typically part of an undergraduate program which requires some university credit hours. Undergraduate Sophomore through Senior preferred.
• Be a major in Computer Science at an accredited university in the Scranton/Wilkes-Barre region of Northeast Pennsylvania- Wilkes University preferred
• Up to 1 year of related experience.
• Be able to provide internet access sufficient to work from a remote location where you can:
• Download/up large courseware files
• Run numerous API calls for reporting
• Have access to Microsoft TEAMS for real-time voice/video meetings
• Have access to Microsoft Outlook email (may use OWA, if preferred)
• Demonstrate the ability to work independently, as well as collaboratively, towards an assigned goal
• Collaborate with client organizations from across multiple industries and guide them through an onboarding process
• Meet the requirements associated with working in a regulated industry
• Be able to meet in person in the Scranton/Wilkes-Barre area at least one session per week
• Have a course load such that you can accommodate an average three-hour workday Monday through Friday (15hrs/week. Exact hours to be agreed upon at selection)
• Travel 10%

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.