Development Operations Specialist - Remote Eligible

Development Operations Specialist

We are seeking a Development Operations Specialist who thrives in a high-impact role where accuracy, efficiency, and continuous improvement drive success. This role is ideal for someone who enjoys structured, process-driven work, has strong technical fundamentals, and brings a proactive, detail-oriented mindset to every task.

As part of our team, you'll play a key role in maintaining and optimizing the systems, data, and processes that support our organization's philanthropic and financial divisions, including Minnesota Public Radio (MPR), Southern California Public Radio (LAist), and all national (APM) programs. You'll collaborate closely with colleagues, adhere to documented procedures, and help ensure our donor data and financial workflows are PCI and audit compliant, consistent, and aligned with donor intent.

Expected compensation range: $22.50 - $26.00/hourly. Exact rate determined by experience and education related to the role, organizational compensation structure, and internal equity. Work location: remote. Application process: applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Application deadline: until filled.

Position responsibility:

• Process donations from multiple sources, including partner organizations, direct mail, web forms, telemarketing files, payroll deductions, fund drives, and more.
• Manage monthly sustainer adjustments.
• Reconcile and resolve payment declines and discrepancies.
• Maintain and update records in the company CRM database systems, including Salesforce NPSP, with a high level of accuracy and consistency.
• Fulfill requests from Member & Audience Services, Philanthropic Development, and other internal partners.
• Research data and error issues and provide timely, clear, and professional resolutions.
• Follow documented SOPs and contribute feedback to improve workflows and reduce rework.
• Assist with data clean-up and process improvement projects as needed.
• Complete other tasks as assigned in support of team goals.

Required education & experience:

• High school diploma or GED.
• 2+ years in gift/payment processing, database management, data entry, or other related operations work.

Required skills, knowledge, and abilities:

• Strong basic computer proficiency, including fast and accurate typing; proficiency with Microsoft Suite, spreadsheets, and operational tools.
• Excellent organizational and time management skills in a remote environment.
• Aptitude for learning new systems and processes; adaptability and openness to change as processes evolve.
• Clear communication and a customer-service mindset; collaborative spirit and willingness to support a shared knowledge ecosystem and team goals.
• Ability to stay focused during structured, repeatable tasks without sacrificing accuracy or efficiency.
• Demonstrated commitment to Diversity, Equity & Inclusion.

Preferred skills, knowledge, and abilities:

• Experience with databases/CRM systems (e.g., Salesforce or similar).
• Payment processing experience in high-volume environments.
• Familiarity with nonprofit giving (major and institutional gifts, donor advised funds, acknowledgements, premiums, matching gifts).
• Bookkeeping/accounting exposure.
• Interest in public media.

Reporting to this position: none.

Other requirements and working conditions:

• Must be able to perform the essential duties of the position with or without reasonable accommodation.
• Reliable internet connection.
• Repetitive motion in a data entry environment.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.