Customer Service Representative - Transportation

Customer Service Representative - Transportation

American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of team AIM, a growing team with an entrepreneurial spirit who has over the years evolved into a successful and multifaceted company with business divisions that include metal recycling, decommissioning and demolition, auto-parts sales and recycling, manufacturing of solder assemblies, construction waste recycling, and production of customized industrial and mining products. We take pride in doing good things for the environment to help create a greener, more sustainable future for all.

It's simple; we do it right. We AIM for excellence.

Job Description

As the Customer Service Representative - Transportation, you will be responsible for managing the flow of information between the customer base and the Planning / Dispatch group to ensure timely execution of service.

What you're responsible for:

• Manage inbound communications with customers and drivers/carriers.
• Create orders in the system to be managed by the Planning / Dispatch department.
• Communicate with customers and carriers to ensure smooth logistics operations.
• Prepare shipping documents (BOLs, packing lists, customs paperwork, labels, etc.).
• Track orders in the system through to completion.
• Support Supply Chain Analyst objectives.
• Collaborate with the Inventory Management team to reconcile inventory systems.

Qualifications

To join our team:

• You have a Bachelor's degree in Supply Chain management, Logistics, Business Administration, or related field (preferred).
• You have experience in logistics, supply chain, or transportation coordination.
• You have strong organizational and multitasking abilities.
• You have excellent written and verbal communication skills.
• You are proficient in logistics software (WMS/TMS), Excel, and ERP systems.
• You have a problem-solving mindset with the ability to work under pressure.
• You have knowledge of shipping regulations and international logistics.

Additional Information

What we offer!

• A competitive wage, vacation, benefits and a RRSP matching program
• Annual AIM tuition scholarship program up to $8,500 per eligible dependents
• The tools and support needed to be successful in your career and professional development
• A dynamic & rewarding work environment that is also a lot of fun!

This role offers a competitive compensation package with an annual salary range of CAD $50,000–$65,000.