Analyst/sr Analyst, Premium Guest Services Food And Beverage Operations

Analyst/Sr Analyst, Premium Guest Services Food and Beverage Operations

Location: DFW Headquarters Building 8 (DFW-SV08) Cities: Dallas - TX

Intro: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job:

• This role is part of the Premium Guest Services Operations Strategy team within the Customer Experience Division.
• The Analyst/Sr Analyst, Premium Guest Services Food and Beverage Operations focuses on ensuring we are running a safe food and beverage operation while also supporting the product improvement of American's lounge operation.
• The role plays a critical part in driving improvement while working closely with many stakeholders to align priorities and execute projects.

What you'll do:

• Conduct regular comprehensive evaluations (audits) of locations' kitchen and front of house operations, analyze results, and develop corrective action plans for performance failures. Work with local business partner teams in ensuring corrective action plans are fully implemented
• Develop and maintain a robust food & beverage operation manual
• Manage new club location start-ups and/or transitions and oversee training on AA specifications and procedures including menu item production and presentation, adherence to servery planograms, and equipment/inventory management and maintenance
• Verify training compliance and licensing documentation, and work with business partners to ensure corrective action is implemented in a timely manner
• Act as liaison with business partner Quality Assurance teams on all issues related to food safety
• Work closely with key stakeholders to ensure system-wide projects are rolled out efficiently, safely, and according to our specification
• Ensure Business Partner Performance Scorecards are available (including health and safety data as well as staffing numbers)
• Develop Lounge scorecards, including business partners with relevant CSS metrics
• Serve as the SME for the PGS Business needs in discussions with the appropriate teams
• Able to travel with short notice (including weekends and holidays) and work long hours (12-14 hours/day) under stressful, varying conditions between 50% - 75% of the time

All you'll need for success:

Minimum Qualifications- Education & Prior Job Experience:

• Bachelor's degree or equivalent experience/training
• 3+ years of relevant experience

Preferred Qualifications- Education & Prior Job Experience:

• Food service or hospitality background preferred, including ServSafe and HAACP certification. (ServSafe and HAACP certification will be a requirement during onboarding for any candidate that does not already have them)

Skills, Licenses & Certifications:

• Strong aptitude for problem solving and excellent interpersonal skills
• The ability to work with minimal supervision and able to make timely decisions independently
• Proficient in standard Microsoft Office applications

What you'll get:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American: From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.