Airport Services Manager, Barcelona BCN

Airport Services Manager, Barcelona

This position is to support BCN station. It is responsible for directing and coordinating airport functions and overseeing daily operations at Barcelona airport. You will support and develop a team in delivering a safe and first-class airport experience to the airline's customers. You will also be responsible for managing operational performance and making tactical and operational decisions.

Key responsibilities and accountabilities include maintaining and promoting a positive health and safety culture in the workplace, handling direct contractors and insourced staff, being responsible for overall airport performance, ensuring excellent customer service, ensuring all staff and contractors are correctly trained, coordinating station audits, representing American Airlines with authorities and contractors, resolving queries and operational matters, conducting risk assessments, attending management and regional meetings, managing emergency procedures drill exercises, coordinating new hires training, and overseeing the delivery of all required contracted security measures.

To succeed in this role, you will need strong interpersonal skills, leadership and people management skills, experience working in an airport environment, excellent time management skills, excellent written, verbal, and listening communication skills, good project management skills, ability to motivate and lead the team and contractors, ability to effectively manage and resolve workplace conflict, ability to maintain confidentiality, excellent IT skills, good PC skills, and a good breadth of airline knowledge.