West Region Operations Lead

West Region Operations Lead

Do you envision a workplace where every team member works together to create an amazing workplace experience? Do you want to be part of a dedicated group of professionals who consistently deliver excellence to reach our common goal of a best in class working environment? If you have a positive can-do attitude and a drive for success, Amentum is looking for you!

We are seeking an Operations Lead for our client sites in the West Region. The successful candidate will have outstanding skills and will be committed to working with others to deliver best in class, unparalleled excellence in customer service and satisfaction.

This position includes competitive pay and a top-shelf benefits package including medical and dental insurance, paid vacation, company paid short term disability, company paid Employee Assistance Program (EAP), 401K, paid flexible holidays, tuition reimbursement, paid parental leave, and other voluntary benefits offered.

The work schedule for this role is Monday-Friday, 7:00am to 3:30pm, however, various hours may be required based on business demand.

The West Region Operations Lead will oversee multiple Integrated Facilities Management (IFM) sites, managing Facilities Operations and Maintenance, Laboratory Instrument Services (LIS), and Asset Lifecycle Management (ALM). This role requires a highly experienced leader with expertise in quality assurance, safety programs, compliance programs, and operations management within a GxP environment for pharmaceutical R&D. The Operations Lead will ensure compliance with Safety, Quality Management Systems (QMS), and regulatory requirements, including fire/life safety, preventative maintenance (PM), and permitting. The role involves developing and maintaining quality programs, overseeing high-hazard work, tracking Key Performance Indicators (KPIs), and serving as the primary point of contact (POC) for client escalations. The ideal candidate will demonstrate high Emotional Intelligence (EQ) and a customer service mindset to foster strong client relationships and team collaboration. The Lead will also present findings to clients during Monthly and Quarterly Business Reviews.

Key Responsibilities

• Operational Oversight: Provide leadership and oversight for all West Region IFM sites, ensuring seamless operations across Facilities Operations and Maintenance, LIS, and ALM.
• Quality Management: Develop, implement, and maintain a robust Quality Management System (QMS) to ensure high-quality work across all facilities.
• Safety and Compliance: Ensure compliance with GxP regulations in pharmaceutical R&D environments.
• Client Engagement: Present investigation findings, CAPAs, and operational updates during Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs), utilizing high EQ to build trust and alignment with clients.
• Travel and Site Management: Travel regularly to various West Region sites to oversee operations, conduct audits, and support teams.

Qualifications Required:

• Minimum of 10 years of experience in facilities management, operations management, quality assurance, safety, or pharmaceutical R&D (or equivalent industrial experience).
• Proven expertise in developing and maintaining quality programs (e.g., Audit, 5S, L10, Gemba, Kaizen).
• Strong background in facilities operations and maintenance, safety programs, and quality management systems in a GxP environment.
• Experience with high-hazard work, including LOTO, Confined Space, Working at Heights, and Electrical safety.
• Demonstrated ability to oversee RCA, Incident Reports, and CAPAs, ensuring compliance with KPIs.
• Experience managing compliance programs, including fire/life safety, preventative maintenance, and permitting to meet local, state, and federal regulations.
• High Emotional Intelligence (EQ) with a customer service mindset to effectively manage teams and client relationships.
• Ability to travel frequently to multiple sites within the West Region.
• Excellent communication and presentation skills for client-facing MBRs and QBRs.
• Valid Driver's license

Preferred:

• Quality certifications (e.g., Six Sigma, Lean, ISO).
• Facilities Management certifications (e.g., CFM, FMP).
• Reliability certifications (e.g., CMRP, CRE).
• Safety certifications (e.g., CSP, OSHA).

Key Competencies:

• Leadership and team management in a multi-site environment, with a focus on empathy and collaboration.
• Expertise in GxP compliance, pharmaceutical R&D operations, and regulatory compliance programs.
• Strong analytical skills for RCA and CAPA management.
• Exceptional interpersonal skills, demonstrating high EQ in client interactions and team leadership.
• Proactive problem-solving and continuous improvement mindset with a customer service orientation.

Work Environment:

• This role requires frequent travel to West Region sites.
• Work may involve exposure to high-hazard environments, requiring strict adherence to safety protocols.
• Collaboration with cross-functional teams and direct interaction with clients, requiring strong interpersonal and customer service skills.

Some physical/special requirements include:

• Regularly lift to 50 lbs
• Regularly climb ladders, steps, and scaffolding
• Repetitive motions: bend, stoop, squat, kneel, stretch, reach, wrist movement.
• Walk extensively throughout the facility during shift
• Work at an accelerated pace in emergency conditions
• Wear steel toe safety shoes, safety glasses, gloves, hard hats, and other Personal Protective Equipment as needed.
• Cope with demands (stressors) that are associated with the job and/or the work environment.

Why Join Us? Join a dynamic team dedicated to advancing pharmaceutical research and development in a safe and compliant manner. This role offers the opportunity to make a significant impact on workplace safety while working in a fast-paced, innovative environment.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy, age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.