PC Support Technician

PC Support Technician

Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success. Headquartered in Chantilly, Virginia, we have approximately 50,000 employees in more than 70 countries across all 7 continents.

Amentum is seeking a highly motivated Desktop Support Specialist to support the Anne Arundel County Office of Information Technology. This full-performance technical support role involves designing, implementing, troubleshooting, and maintaining various computer platforms and providing assistance to PC, network, and telecommunications system users. Systems include PCs, Printers, Tablets, Cellular devices, and other peripherals.

Summary of Responsibilities:

Provide technical assistance and troubleshooting to end-users experiencing hardware or software issues with their desktop computers, laptops, and peripherals.

Key Duties and Responsibilities:

• Diagnose and resolve hardware and software problems related to desktop computers, laptops, printers, and other peripherals.
• Escalate complex issues to higher-level support teams as needed.
• Provide technical support and guidance to users via phone, email, chat, remote, or in-person interactions.
• Provide desktop support for all County staff, including those at remote locations.
• Create and maintain Incident work-log entries and spreadsheets/databases for tracking purposes.
• Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. G-Suite, Microsoft Office, etc) and how to access available research.

Basic Qualifications:

• Associate's degree or higher in a related Information Technology field or equivalent.
• At least 1 year of experience in a desktop support, helpdesk, or technical support role.
• Experience with Google Workspace Environment, including Gmail, Calendar, and Drive.
• Experience with client-facing consulting engagements.
• This position will require a background check and verification.

Physical Requirements:

Requires sitting for extended periods of time at a desk (90%). Requires sitting at a computer terminal for long periods of time (90%). There is a possibility that due to parking availability and location of work area walking moderate to long distances can sometimes be required.

Work Environment and Supervision:

Employees receive general supervision from a higher-level supervisor, with work reviewed for effectiveness in meeting objectives. Guidelines include County and departmental policies, technical manuals, and computer science principles, requiring sound judgment to adapt or deviate as necessary. This role involves interaction with both technical and non-technical staff across County departments.

Work may be sedentary in an office environment but may also involve bending, lifting, moving boxes, walking, standing, and operating a county vehicle for equipment pick-up and delivery.

Attendance:

Attendance is critical. Work hours are normally 8 hours per day and 5 days per week, Monday through Friday. Being prompt is important to provide continuous and on-going service to customers. Attendance is important to maintain continuity of service. Work outside of normal duty hours may be required with as little as one hour advance notice. Overtime is infrequent, but important when required (1%).

Other Essential Functions:

Must demonstrate professional behavior at all times when dealing with customers, management and co-workers. Must have clear, concise and accurate communications skills in English, both verbal and written. Grooming and dress must be appropriate for the position and must not impose a safety risk to employees or others. Must maintain a positive work atmosphere by behaving and communicating in a professional manner. Travel to and from customer's locations and the work sites may be required to support projects. When operating any vehicle for work purposes, must wear seat belt and in addition, no cellular devices are to be used when vehicle is in motion.

Compensation Details: $38,000- $42,000

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits (including 401(k) matching)
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.