Networks - Service Delivery Manager IRES - Ssfb/hsv

Networks - Service Delivery Manager

Position Title: Networks - Service Delivery Manager

Location: Schriever Space Force Base, Colorado Springs, CO or Redstone Arsenal, Huntsville, AL

Relocation Assistance: None available at this time

Remote/Telework: NO - Not available for this position

Clearance Type: DoD Secret

Shift: Day shift

Travel Required: Up to 10% of the time

Description of Duties: The Networks - Service Delivery Manager (SDM) is accountable for end-to-end delivery and operational performance of network services supporting DoD missions across IL4/5/6 environments. The SDM owns SLAs/SLOs, service governance, compliance alignment, vendor performance, and continuous improvement across data center, campus/branch, WAN/SD WAN, boundary security, and cloud connectivity. This role coordinates cross functional teams (Routing/Switching, Boundary Security, Platform, Cyber, Field Ops, Vendors) to deliver reliable, secure, and cost-effective services.

Key Responsibilities:

• Service Strategy & Governance
• Service Design & Catalog Management
• Demand, Capacity & Financial Management
• Change, Release & Deployment Management
• Incident & Major Incident Management
• Problem, Availability & Continuity Management
• Compliance, Risk & Security Alignment
• Vendor & Contract Management
• Reporting & Communications
• People Leadership & Knowledge Management

The successful candidate will: Have strong communication and stakeholder management skills.

Resumes, in month and year format, must be submitted with application in order to be considered for the position. The selected candidate may be assigned as an employee for one of our teammate companies.

Basic Requirements:

• Must have 12, or more, years of general (full-time) work experience
• Must have 5, or more, years of experience in network service delivery/operations for large enterprises (DoD/Federal preferred), including leadership of cross functional teams.
• Must have 1, or more, years of experience working in a management or leadership role
• Must have demonstrated command of ITIL 4 practices (incident/major incident, problem, change, release, service level, capacity/availability, continuity).
• Must have a proven ability to manage budgets, vendor contracts, and executive reporting
• Must be familiar with enterprise network architectures (data center, campus/branch, WAN/SD WAN, boundary security), observability concepts (telemetry, logs/metrics/flows), and RMF/STIG operating constraints in IL4/5/6 environments.
• Must have an active DoD 8570 IAM Level II (or higher) certification (examples: CISM, CISSP, CAP, CASP+ CE, GSLC).
• Must have, or obtain, an active DoD Secret Security Clearance

Desired Requirements:

• Have an active DoD Top Secret Security Clearance with SCI eligibility
• Have a Bachelor's degree, or higher, in computer science, Information Technology
• Have an ITIL® 4 Managing Professional (MP) or Strategic Leader (SL)
• Have a PMP or PMI ACP (program/project leadership and reporting)
• Have a SAFe Agilist (SA) or Lean Portfolio/Architect for scaled environments
• Have a Lean Six Sigma Green Belt
• Have a CCNP Enterprise or CCNP Service Provider (CCIE valued but not required)
• Have a baseline cloud networking credential helpful: AWS Advanced Networking - Specialty (or equivalent) or Azure Network Engineer Associate (AZ 700)

This position is expected to pay $150,000 - $180,000 annually; depending on experience, education, and any certifications that are directly related to the position.