IT Professional - Software Support Analyst

IT Professional - Software Support Analyst

We are launching people to the moon and Mars. If you want to be part of this amazing mission and enjoy working in a great team environment, we would love to have you as part of our team that is making history, today. It takes big ideas and determination to take NASA's vision and make it reality. That's what we do every day. Amentum provides overall management and implementation of ground systems capabilities, flight hardware processing and launch operations at NASA's Kennedy Space Center in Florida. These tasks will support the International Space Station, Ground Systems Development and Operations, and the Space Launch System, Orion Multi-Purpose Crew Vehicle and Launch Services programs.

Responsibilities:

• Provide technical support and assistance to software development teams in Launch Control Center (LCC) development firing rooms.
• Perform system deployment, software installation and configuration of Linux based Launch Control System (LCS).
• Assist users with real-time troubleshooting of hardware and software issues.
• Identify and document system issues. Coordinate issue resolution with the development and engineering teams.
• Monitor firing room resources. Provide technical user support and customer service for development, integration, and formal testing activities.
• Coordinate future deployments and system upgrades with scheduling and management.
• Develop, maintain, and follow technical procedures.

Qualifications:

• Bachelor of Science (BS) in Computer Science, Computer Engineering, Information Technology, or related discipline from an accredited college or university.
• Linux experience required.
• Ability to analyze information, problem solve, and troubleshoot complex systems.
• Ability to follow complex procedures and pay attention to detail.
• Strong interpersonal, verbal, and written communication skills.
• Ability to work both independently and in a team environment.
• Willingness to work off-shift and weekends as required.

Physical Requirements:

• May be required to climb stairs to access equipment for trouble shooting.
• Will be required to wear hearing protection, eye protection, and other associated personal protective equipment.
• Position may involve extended periods of sitting or standing.
• Physical requirements are sitting, walking, standing, extensive use of stairs, and access to remote structures.
• Position is located on a hazardous testing facility; must be able to quickly evacuate buildings in the event of an emergency.

Work Environment:

• May be required to work inside and outside throughout the test complex.
• Position may require individual to travel daily to different areas on site.
• Walking on uneven terrain including paved areas, gravel/rocks, and dirt/sand, may be required to access various locations on the facility.
• Climbing ladders and platforms may be necessary.
• All work must be completed in a safe manner in accordance with NASA and company safety standards.

Equipment and Machines:

• Computers and printers used for producing reports and schedules.
• Variety of equipment used in testing.

Attendance:

• Full-time work hours.
• Position may require occasional overtime, including weekend work, depending on task.
• Must be dependable and punctual.
• Shift work may be required.

Other Essential Functions:

• Must be able to accurately communicate ideas in writing and verbal communication.
• Must be able to travel to support position requirements. This may include travel to and from customer location, which may involve airline travel. In some cases, accommodations can be made for POV, if necessary.
• Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others.
• Must comply with all "drug free workplace" requirements as mandated by directives issued by the appropriate federal contracting officer and the company, which requires drug testing for use of illegal drugs by employees in sensitive positions.
• Government security clearance may be required in the future.
• Must maintain a positive work atmosphere by behaving and communicating in a manner that fosters good relations with customers, clients, co-workers, and management.

Access to Kennedy Space Center Amenities:

• Child Development Center
• Discounted tickets to local attractions and theme parks
• Credit Union
• Fitness Center
• Barbershop
• NASA Exchanges

Flexible Schedule and Telework:

At Amentum, we value your time and commitment. Here at Kennedy Space Center, we offer partial telework options and flexible work schedules for many of our positions. The ability to utilize a flex schedule or telework will depend on your department's demands and needs.