Applications - Service Delivery Manager IRES - Ssfb/hsv

Applications - Service Delivery Manager

Position Title: Applications - Service Delivery Manager

Location: Schriever Space Force Base, Colorado Springs, CO or Redstone Arsenal, Huntsville, AL

Relocation Assistance: None available at this time

Remote/Telework: NO - Not available for this position

Clearance Type: DoD Secret

Shift: Day shift

Travel Required: Up to 10% of the time

Description of Duties: The Applications - Service Delivery Manager (SDM) is accountable for end-to-end delivery and operational performance of application services supporting DoD missions. The SDM owns SLAs/SLOs, service governance, risk/compliance alignment, and continuous improvement across classified and unclassified (IL4/5/6) environments. This role coordinates cross functional teams (App Dev, DB, Platform, Cyber, Network, Field Ops, Vendors) to deliver reliable, secure, and cost-effective services.

Key Responsibilities:

• Service Strategy & Governance
• Service Design & Catalog Management
• Demand, Capacity & Financial Management
• Change, Release & Deployment Management
• Incident & Major Incident Management
• Problem, Availability & Continuity Management
• Compliance, Risk & Security Alignment
• Vendor & Contract Management
• Reporting & Communications
• People Leadership & Knowledge Management

The successful candidate will:

• Have strong communication and stakeholder management skills.

Resumes, in month and year format, must be submitted with application in order to be considered for the position. The selected candidate may be assigned as an employee for one of our teammate companies.

Basic Requirements:

• Must have 12, or more, years of general (full-time) work experience o May be reduced with completion of advanced education
• Must have 5, or more, years of experience in service delivery/operations for large enterprises (DoD/Federal preferred), including leadership of cross functional teams.
• Must have 1, or more, years of experience working in a management or leadership role
• Must have demonstrated command of ITIL 4 practices (incident/major incident, problem, change, release, service level, capacity/availability, continuity).
• Must have a proven ability to manage budgets, vendor contracts, and executive reporting
• Must be familiar with application architectures (web tiers, APIs, microservices/containers), observability concepts (APM, logs/metrics/traces), and security controls in IL4/5/6 environments.
• Must have an active DoD 8570 or 8140 compliant certification (e.g., Security+).
• Must have, or obtain, an active DoD Secret Security Clearance

Desired Requirements:

• Have an active DoD Top Secret Security Clearance with SCI eligibility
• Have a Bachelor's degree, or higher, in computer science, Information Technology.
• Have experience supporting the Missile Defense Agency (MDA) or other DoD agencies.
• Have a PMP, CAPM, or equivalent program/project management certification.
• Have an ITIL® 4 Managing Professional (MP) or Strategic Leader (SL).
• Have a PMP or PMI ACP
• SAFe Agilist (SA) or SAFe Architect/Lean Portfolio
• Lean Six Sigma Green Belt
• Baseline cloud credentials helpful: AWS Cloud Practitioner or Azure Fundamentals (AZ 900) for stakeholder fluency

This position is expected to pay $150,000 - $180,000 annually; depending on experience, education, and any certifications that are directly related to the position. This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.

Our health and welfare benefits are designed to invest in you, and in the things that you care about. Your health. Your well-being. Your security. Your future. Typical benefits offered include flexible work schedules, educational reimbursement, retirement benefits (401K match), employee stock purchase plan, health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental leave.