Customer Service Specialist

Customer Service Specialist

Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit

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Position: Customer Service Specialist

BG and BU: Amcor Flexibles Europe, Middle East & Africa (AFEMEA)

Function: Operations

Sub-Function: Customer Service

Location: Zlotow- on site

Contract Type: Permanent

Job Purpose: As a Customer Service Specialist, you will play a pivotal role in ensuring the highest standard of customer satisfaction. We are seeking an individual with a customer-centric mindset who can work independently and collaboratively within local and remote teams. Continuous improvement is at the core of our values, and the right candidate will be dedicated to enhancing our service through continuous learning and innovative approaches.

Job Dimensions & Scope:

• Manage customer demand from order placement to delivery.
• Collaborate with internal functions and sales teams.
• Build and maintain relationships with external customers.
• Proactively seek improvements in service delivery.
• Coordinate rush shipments and monitor progress.

Principal Accountabilities:

• Resolve complex problems independently.
• Collaborate with various functional areas to monitor customer requirements.
• Coordinate rush shipments and monitor progress.
• Support demand planning through sharing customer forecasts.
• Manage customer finished goods levels and aged inventory.
• Handle customer complaints.

Key Deliverables:

• Build customer loyalty through positive engagement.
• Maintain customer service processes and standards.
• Collaborate with internal teams for a world-class customer experience.
• Ensure a high degree of accuracy in all customer interactions.

Qualifications/Requirements:

Formal Qualifications and Experience:

• Experience in a similar position, preferably in packaging or manufacturing area.
• Good excel skills.
• Fluent in English and Polish.
• Experience with SAP appreciated.

Specific Skills and Abilities:

• Customer-focused with a results-oriented approach.
• Excellent interpersonal and communication skills.
• Ability to build collaborative relationships.
• Strong time management and organizational skills.
• Ability to work effectively in a multi-structured team.
• Self-motivated.

About Amcor

Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries. NYSE: AMCR; ASX: AMC