Senior IT And Operations Manager

IT & Hardware Operations Specialist

Ambient.ai is a unified, AI-powered physical security platform helping the world's leading enterprises reduce risk, improve operational efficiency, and gain critical insights. Seven of the top 10 U.S. technology companies, along with multiple Fortune 500 organizations, rely on Ambient.ai to modernize their physical security infrastructure.

Our platform uses advanced AI and computer vision to seamlessly integrate with existing camera and sensor systems, enabling real-time monitoring and proactive threat detection. By reducing false alarms by over 95%, Ambient.ai allows security teams to focus on real threats and prevent incidents before they occur.

Founded in 2017 and backed by Andreessen Horowitz, Y Combinator, and Allegion Ventures, Ambient.ai is a Series B company on a mission to make every security incident preventable.

We've found that in-person time meaningfully supports collaboration, creativity, and team alignment. Our engineering, product, design, and marketing teams work from our Redwood City office 3 days per week. All other Bay Area employees join on Fridays to stay connected and close out the week together.

Ambient.ai is growing fast, and we're looking for a hands-on IT & Hardware Operations Specialist to keep our people, devices, and networks humming. This hybrid role blends classic IT systems administration with hardware deployment and vendor coordination. You'll own day-to-day infrastructure operations, support our employees, and ensure our edge devices and internal systems are secure, reliable, and well-managed.

What You'll Do

IT Infrastructure Management

• Oversee daily operations of laptops, workstations, servers, networking gear, and SaaS systems across office and lab environments.
• Maintain identity and access management, device management, and endpoint security baselines (e.g., MDM, SSO, EDR).
• Procure, rack/stack, image, and configure PCs, servers, peripherals, and networking equipment.
• Set up conference rooms, lab benches, cameras/sensors, and demo environments as needed.
• Diagnose hardware and system issues; coordinate warranty/RMA and perform component-level swaps.

System Administration

• Administer macOS/Windows/Linux endpoints and lab/edge systems (user provisioning, hardening, policies, imaging).
• Manage networking services (e.g., DNS/DHCP, file shares, VPN, Wi-Fi, VLANs, RBAC).
• Create and maintain runbooks, SOPs, and architecture/asset documentation.

End-User IT Support

• Provide empathetic, high-signal support for employees (in-person and remote) across devices, apps, and access.
• Manage the service desk queue (SLAs, triage, escalation), and produce clear user-facing guides.

Vendor & Asset Management

• Own vendor relationships for devices, parts, and services; negotiate quotes and coordinate onsite work.
• Track inventory, licenses, and lifecycle (procurement to decommissioning) with accurate asset records.

Ambient.ai is proud to be an Equal Opportunity Employer. Ambient does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. Ambient is an E-Verify participant.