Senior Product Manager (billing & Operations)

Senior Product Manager (Billing & Operations)

Amber is an entirely new way of thinking about buying, banking and selling energy where home energy technology works to put money back in customers' pockets and accelerate the renewable energy transition. Everything we build is about making that possible and putting traditional retailers in the shade.

We believe the cheapest, fastest and most rewarding way to reach 100% renewables is to automate the growing wave of home batteries and EVs. Customers get direct access to the real-time wholesale electricity price and the technology to shift energy usage to the times when cheaper renewables are available in the grid and exported to the grid at times when the price they can be paid for it is highest.

We are backed by Australia's leading VCs (including Square Peg Capital, Main Sequence Ventures, Rubio Impact Ventures, and Breakthrough Victoria), impact-focused investors and individuals, and most recently by Commonwealth Bank, NRMA, Gentrack and ETF Partners (UK/Europe based).

We are growing rapidly and have thousands of customers who love what we are doing and a great product that will play a significant role in driving Australia and the world towards a renewable future. We're now at a critical moment in taking the business to real scale as we disrupt a huge market for the better. You'd be a part of a rapidly growing team of over 150, with expertise across energy, technology, marketing, and operations. We're committed to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world.

Amber for Batteries unlocks more value for homeowners with batteries, driving down their energy bills and their payback periods. By storing energy when it's cheap and exporting it to the grid for wholesale feed-in rates of up to $19/kWh, Amber's software is completely changing the economics of home batteries and accelerating the energy transition.

Amber for EVs is our EV smart charging solution that helps EV owners save on their charging costs by using more cheap, renewable energy - whether that's their own excess solar energy, or renewable energy that's abundant in the grid. In 2025, we are kicking off development of our game-changing vehicle-to-grid technology.

About the Role

At Amber we believe that enabling a culture where everyone at Amber is set up to do the best work of their lives and feels connected and supported is one of the most important things we can do to ensure Amber's long-term success.

Want to help improve the environment by shifting Australia and the world's energy usage towards renewables?

We're looking for a Senior Product Manager to lead our Billing and Operations (Retail) product team. If you're passionate about designing robust billing processes, streamlining payment flows, and optimizing operational processes, all while diving deep into the details, this is the role for you. You'll own critical infrastructure that powers our meter to cash lifecycle and customer operations team. This role requires a blend of strategic thinking, analytical skills and strong execution, as you'll work cross-functionally with engineering, finance, customer operations, legal, and other product teams to build scalable, efficient and compliant systems.

You will:

• Own the end-to-end product lifecycle for billing, payments, and customer support.
• Collaborate with Finance, Engineering, Customer Support, and Legal to ensure billing accuracy, compliance, and a seamless customer experience.
• Analyze internal workflows and external customer touchpoints to identify inefficiencies and opportunities for automation or enhancement.
• Define and drive product roadmaps with clear prioritization based on impact and alignment with business goals.
• Translate complex requirements into simple, scalable solutions that work across multiple systems and regions.
• Dive deep into data and edge cases to ensure we're solving the right problems and delivering robust solutions.
• Champion operational excellence, ensuring our billing and payments infrastructure supports scale, accuracy, and agility.

Key Requirements

• 5+ years of product management experience, with direct experience in billing, payments, or customer operations.
• Strong analytical and technical skills — you enjoy getting into the weeds and figuring out how things really work.
• Proven ability to lead cross-functional initiatives from idea through execution and iteration.
• Experience working with finance, support, or legal stakeholders to align on requirements and compliance needs.
• Excellent communication skills with the ability to translate complex concepts into clear, actionable plans
• Entrepreneurial spirit that thrives in a fast paced environment, deals well with ambiguity and focuses on driving impact.
• High attention to detail and strong SQL skills

Bonus points for the following

• Prior experience at an early/growth stage start-up
• Strong quantitative background (e.g., science, engineering)
• You're passionate about technology, energy and/or the environment

Benefits

• Be part of a growing technology start-up that will shape the future of renewable energy in AU
• Exciting coworking location in the CBD
• Flexible working hours with provision for regular work from home arrangements
• Equitable gender-neutral parental leave policies
• An external Employee Assistance Plan for mental health support
• Competitive salary and equity
• Annual Learning & Development budget to support your personal growth

$150,000 - $180,000 a year

Salary is quoted excluding superannuation. All roles at Amber include employee stock options over and above the base salary and superannuation.

This is a full-time role to be based ideally from Melbourne, but we are also open to considering the right candidate anywhere within Australia. We have an office in the Melbourne CBD, where we work flexibly between the office and home. For those based in Sydney, catch up in a co-working space every now and then, and rest of the locations in Australia work from home. We expect to remain Melbourne based but maintain flexibility between the office and WFH.

If this kind of work gets you excited, we'd love to hear from you! We know that no one ticks every single box in a job description, and that's okay. If this role excites you and you feel you could bring value, we would love to hear from you even if your experience doesn't line up 100% with the list above.

At Amber, we believe diverse teams create the best ideas and outcomes. We welcome people from all walks of life and especially encourage applications from underrepresented groups. We are committed to creating an environment where everyone has equal opportunity to thrive regardless of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, or disability.

How to Apply

To apply please submit your resume and a cover letter by following the link. For bonus points, please answer the following questions in your cover letter:

• Name one product that you use on a regular basis and enjoy. What are some product features that are really great about it? Why?
• If you were the product manager of the above product, what improvements would you make to the product? Why?

Our hiring process will generally be as follows:

• An initial screening interview with our Talent team
• A take-home case study
• A follow-up case study interview with our COO and one of the Senior Product Managers on the team
• A cultural interview with one of our Engineering Managers and one of the Operations' team members
• A final interview with our CEO and Director of Engineering

We promise to be respectful of your time as an applicant while trying to be as thorough as possible in finding the right fit for our team. Applications will be accepted only from candidates already based in Australia, preferably Melbourne with full working rights! Shortlisted candidates will be contacted promptly. All other applicants will also be notified of the outcome as soon as possible. No recruitment agencies please. Thank you.

Even if you don't tick every box, passion and curiosity go a long way here. Don't self-reject - go ahead and apply!