Sales Specialist (casual) - Heat Pumps & Air Conditioners

Sales Specialist (Casual) - Heat Pumps & Air Conditioners

At Amber, we believe that enabling a culture where everyone at Amber is set up to do the best work of their lives and feels connected and supported is one of the most important things we can do to ensure Amber's long-term success. Want to help improve the environment by shifting Australia and the world's energy usage towards renewables?

As a Sales Specialist (Casual), you'll be working in a small team talking to prospective customers about the benefits of upgrading to energy-efficient heat pumps and air conditioners through the Victorian Energy Upgrades (VEU) program. Your role will focus on educating customers, helping them understand how these products reduce bills and emissions, and guiding them through the installation process. This is a casual role paid at $38 per hour, with flexible shifts available.

Responsibilities

• Outbound and inbound calls with prospective customers, assessing their needs and explaining the benefits of heat pumps and energy-efficient AC systems.
• Educate customers on how the VEU program can help them save money and reduce their carbon footprint.
• Achieve set sales and sign-up targets.
• Record customer insights, conversion trends, and blockers to help improve our sales approach.
• Provide feedback to the wider team on customer experience and opportunities for improvement.

Key Requirements

• At Amber, we want to hire self-starters who are eager to learn and comfortable working in a fast-changing environment.
• Some of the key traits we're looking for in this role:
• You're a people person – you love talking to people and the idea of doing this all day energises you.
• You're empathetic – you care and want to understand customer problems.
• You're an excellent communicator – you can explain things clearly and in plain English.
• You're persistent – you thrive in a sales environment and stay motivated to hit targets.
• You're a problem-solver – you think on your feet and find ways to help customers.

Minimum Qualifications

• Effective communication and interpersonal skills.
• Experience working in sales or a customer-facing role.
• Experience in an outbound sales environment preferred.
• Ability to achieve set sales and sign-up targets.
• Knowledge of VEU upgrades, heat pumps, or air conditioners is highly regarded (but training will be provided).

Benefits

• Be part of a growing company helping Australians lower bills and carbon emissions.
• Flexible casual shifts – ideal for people looking for work-life balance.
• New office space in Melbourne CBD with options to work from home.
• $38 per hour casual rate (including casual loading).
• Training provided on products and the VEU program.
• Great team culture and a chance to make a real impact.

If this kind of work gets you excited, we'd love to hear from you! We know that no one ticks every single box in a job description, and that's okay. If this role excites you and you feel you could bring value, we would love to hear from you even if your experience doesn't line up 100% with the list above. At Amber, we believe diverse teams create the best ideas and outcomes. We welcome people from all walks of life and especially encourage applications from underrepresented groups. We are committed to creating an environment where everyone has equal opportunity to thrive regardless of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, or disability.

This is a casual role to be based from Melbourne only. We have an office in the Melbourne CBD, where we work flexibly between the office and home. Our hiring process will be as below:

• A phone screening interview with our Sales Lead
• A virtual interview with our Sales Lead and Sales Specialist
• An in-person interview with our Sales Lead and General Manager

We promise to be respectful of your time as an applicant while trying to be as thorough as possible in finding the right fit for our team. Applications will be accepted only from candidates already based in Australia, preferably Melbourne with full working rights! Shortlisted candidates will be contacted promptly. All other applicants will also be notified of the outcome as soon as possible. No recruitment agencies please. We've got this! Thank you. Even if you don't tick every box, passion and curiosity go a long way here. Don't self-reject - go ahead and apply!