IT Operations Manager

IT Operations Manager

Amber is an entirely new way to buy and sell power, designed for a world powered by renewable energy. We give customers direct access to the real-time wholesale electricity price as it varies every 5 mins and the technology to shift more of their energy usage to the times when cheaper renewables are available in the grid. It's a cheaper way to buy power, a smarter way to sell power, and the fastest way for Australia to reach 100% renewable energy.

We are a clear category leader in Australia for home battery automation and are growing rapidly (over 50k customers). We have also recently expanded into licensing our core technology to utilities overseas, including a partnership with E.ON Next in the UK. Amber is backed by top Australian and international investors including Square Peg, Main Sequence, Breakthrough Victoria, Commonwealth Bank, NRMA, Gentrack, ETF Partners (UK/Europe based), and E.ON Next.

We are scaling rapidly and you'd be joining a 175-person team committed to building a diverse, inclusive, and purpose-driven culture as we transform a major industry. Our products are reshaping home energy: Amber for Batteries cuts bills by exporting stored energy at wholesale prices of up to $19/kWh, and Amber for EVs enables the cheapest, cleanest charging. In 2025, we will push this even further with our new vehicle-to-grid (V2G) technology.

At Amber we believe that enabling a culture where everyone at Amber is set up to do the best work of their lives and feels connected and supported is one of the most important things we can do to ensure Amber's long-term success. You'll lead Amber's IT Operations team, sitting at the intersection of our People Operations and Product Technology teams, ensuring our staff are productive, secure, and supported in doing their best work. You'll split your time between planning IT strategy, coordinating the work of the team, and implementing. You are comfortable communicating the team's plans and progress with stakeholders, but will roll up your sleeves and get hands on when needed. This is a unique opportunity at a fast-growing start-up to help us scale up the tools, technology, and processes that enable our staff to do their best work.

Responsibilities:

• Own development and delivery of Amber's IT Strategy, partnering with People Operations and Engineering colleagues as required
• Manage costs and budgets regarding IT systems including contracts with vendors and software licenses.
• Be responsible for device management and our staff asset lifecycle
• Ensure a high quality hybrid/remote employee experience through the provisioning and maintenance of AV and other related meeting room technology
• Administer the full lifecycle of our Okta IDP and SSO for seamless and secure employee onboarding, offboarding, and evolving access needs in line with Amber's security policies
• Manage our internal help desk to provide quick and effective assistance with information technology systems
• Manage information technology projects, coordinating internal and external resources, timetables, and the reporting to project stakeholders
• Maintain and optimize local company networks
• Manage installations, upgrades and configurations of IT service related hardware and software

Key requirements:

• Past commercial work experience in a help desk or other front-line technical troubleshooting role
• Relevant tertiary qualification such at a Diploma (or higher) level of Information Technology, Business Information Systems, etc
• Excellent written, verbal and in-person communication skills
• Strong analytical and problem solving skills
• Experience with system installation, configuration and analysis
• Thorough knowledge of networks and cloud computing
• Proven ability to work cross-functionally, building and maintaining trust with internal stakeholders

Nice to haves:

• Prior experience administering Okta based (or closely related) IdP, SSO and employee provisioning tools
• Prior experience monitoring a fleet of mac and windows laptops using kolide (or similar)
• Prior experience at a high-growth start-up or scale-up
• You're passionate about technology, energy and/or the environment.

Benefits:

• We're committed to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world.
• You'd be a part of a rapidly growing team of over 175 with expertise across energy, technology, marketing, and operations.
• Be part of a growing technology start-up that will shape the future of household and grid energy use.
• Enjoy a lively, collaborative workspace at our buzzing Melbourne CBD headquarters in the heart of the city
• Flexible working hours with provision for regular work from home arrangements.
• Equitable gender-neutral parental leave policies.
• An external Employee Assistance Plan (EAP) for mental health support.
• Competitive salary and share options in Amber.
• Annual Learning & Development budget to support your personal growth.
• Additional PTO between Xmas & New Year

$130,000 - $170,000 a year

Salary range is between $130,000 and $170,000 base per annum and is quoted excluding superannuation. All full time roles at Amber include employee stock options over and above the base salary and superannuation.

This is a full-time role to be based from Melbourne. We have an office in the Melbourne CBD, where we work flexibly between the office and home. For those based in Sydney, catch up in a co-working space in the city every now and then, and rest of the locations in Australia work from home. We expect to remain Melbourne based but maintain flexibility between the office and WFH.

If this role sparks something in you, we'd genuinely love to hear from you. Research shows that women and people from underrepresented groups often rule themselves out unless they tick every single box - so consider this your nudge. Even if you don't meet every requirement listed above, please still apply. We welcome diverse backgrounds, perspectives, and experiences - that's what makes great teams. We're committed to an inclusive workplace and never discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability.

Our Hiring Process

• A screening interview with our talent team
• A take home case study
• A follow up case study panel interview with the hiring manager and one other member from the Product Technology team
• A final chat with one of the ELT members and/or the Senior Manager from our People Operations team

We promise to be respectful of your time as an applicant while trying to be as thorough as possible in finding the right fit for our team. Applications will be accepted only from candidates already based in Australia, preferably Melbourne with full working rights! Shortlisted candidates will be contacted promptly. All other applicants will also be notified of the outcome as soon as possible. No recruitment agencies please. We've got this! Thank you.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.