General Manager | Sales / Operations Manager

Studio Director

Hiring immediately for a Studio Director in the beauty industry. The Amazing Lash Studio brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel amazing!

Amazing Lash Studio Manager Benefits:

• Competitive pay and bonus structure
• Paid Time Off (PTO)
• 401K
• Free and discounted services

Management Responsibilities:

• Act as the Studio Director / operations manager of the Amazing Lash Studio location: Manage and oversee all aspects of studio operations.
• Operations manager duties include ensuring a high level of service, and execution of organizational standards.
• Acts as main sales manager and sales trainer by identifying training needs and providing ongoing training, coaching, and role-playing opportunities to the team as needed
• Sales management duties include management and motivation to set, achieve, and exceed personal, team, and individual membership sales and retail sales goals.
• Assists studio owner in setting and achieving membership and retail sales goals
• Consistently creates a friendly environment for guests by greeting, assisting, and quickly responding to customer questions and needs
• Demonstrates desired behavior for staff including focus on membership sales, customer service, cash management, retail sales, member retention, staff interaction, and follow-up with guests.
• Provides strong leadership / management presence
• Maintains quality service by enforcing organization standards
• Coaches and trains sales associates / customer service and esthetician and cosmetologist staff on the sales and operations process
• Manages sales associates / customer service and esthetician and cosmetologist staff and schedules
• Inventory management
• Maintains an impeccable and clean studio

Manager Qualifications:

• Experience in management including but not limited to experience as a sales manager, operations manager, or general manager.
• Has excellent leadership, general manager, and sales manager skills; ability to lead a team in an organized and efficient way ensuring operations run smoothly.
• Implement structure, policies, and procedures.
• Customer Service oriented
• Ability to identify and problem solve, set expectations, goals, and delegate
• Strong verbal and written communications skills
• Possess strong interpersonal skills to communicate with confidence to both internal personnel and customers
• Must be an excellent organizer and problem solver with strong project management skills
• Must be able to work flexible days and hours; including nights, weekends, and holidays
• Competent trainer and motivator
• Mindbody Software experience a plus